My name is Chris
How are you doing today?
Can you tell me what kind of hard drive you are using? The common problems with this error is the combination of the power supply and seagate hard drives.
The actual error refers to bad hardware in the hard drive, but the faulty power supply is what causes you to keep burning through hard drives.
How old is it?
Hi Chris... The HDD is indeed a Seagate. I actually have two Seagate HDDs installed but only the one with the operating system goes bad regularly... This last one is about six months old!! I do admit to have poor power quality here (in Madagascar!!)
Ok, what you're gonna need to do is swap power supplied
before you do anything else, or you are going to keep cooking hard drives
I would also grab a cheap UPS system
so that your machine doesn't take surges
it's a battery back up
and if you have a power glitch, your computer won't feel it
I do have the whole damn thing going through a huge APC UPS, but I didn't before so perhaps the power supply is indeed damaged...
This is actually a common problem with those hp computers, and that is the best way to prevent it
APC is good
OK, tell me more about switching power supplies
it's very simple
you unscrew it, and unplug it from your board connection, your hard drive, your cd drive (if present)
let me see which one you need
unscrew what? I assume you mean the power supply, but I'm not sure what it looks like!
there are four screws in it
almost in a square if you look at the back of the tower
But where is it and what does it look like?
the power supply is a little box inside the machine
So I should power down the desktop then before trying anything huh?
that your power cord hooks too
don't do it with the power on
Asking that becasue I am right now trying to repair using the original windows CD
that is what the power supply looks like from the back of the computer
Should I interrupt and shut down?
that whole metal box comes out of the machine
I would, it isn't going to install
you have a bad hard drive error
OK, I got it, give me a couple of minutes to shut down and unplug the desktop...
What are you planning to do?
Do you have another power supply and hard drive on hand?
well that is what you are going to need
I would order both since the error is indicating hard drive damage
even if you somehow get it to install, it will crash
you need a 300 watt atx power supply and a hard drive
Oops...I figured that much but in terms of diagnostics, what can you help me with? Are you 110% sure it is the power supply AND HDD that are bad?
I am 100% sure about the hard drive
and 99% sure the power supply is causing it
OK, then what happens now?
You need to order the parts.
I can point you in the right direction for them
Do you have a pc shop in your town?
How do I know this is thr right fix? Sorry, don't mean to be suspicious or anything but I deposited 48 bucks and want to make sure these two issues are really and completely fixed!! The previous two "helpers" had me buy new HDDs but this is now the third!!
Well your satisfaction is guaranteed.
If you rate me, and then you don't like the results... you ask for a refund
but that isn't going to happen
this will fix your machine
I am sure the previous techs were right about the hard drive part
but they didn't catch that the power supply is what was popping the hard drives
I have a lot of PC experience. I run a 1000 user network and see this stuff a lot.
OK. There are some PC shops in my town, which should have HDDs and power supplies. I also need tools no? anti static glove, tiny screwdrivers, and such?
a phillips screw driver
no glove, just ground yourself before you go reaching in there
you can buy a static strap if you want to feel safer
but i'm confident you will get it done
This is my first time on "Just Answer" and that 48 bucks is almost a month's wages in these parts... Hence my being rather careful... Nothing personal.
I am also here to help
so if you grab the parts and get stuck anywhere, I will continue to help
Also understand, I am just an expert and have nothing to do with billing
I appreciate that. So I will go and buy the parts tomorrow, how do I get back in touch with you?
Come back to www.justanswer.com
click My Questions
and click on the question
It will bring you back here
I will get an email to join you
Hell, I don't think I have an account!!
or go through your email
I was just surfing for answers and stumbled upon the site, etc...
OK, I'll do that
After you get your parts...
make sure you unplug the machine
Thanks, XXXXX XXXXX we can solve this because I have quite a bit of work in that desktop (also have a backup but not sure how to restore from the external HDD... newbie
we'll get you going
One word of advice for you...
The machine is unplgged already and I'll get the parts. Any advice on the HDDs and power supply to buy?
swap the power lines in the pc one at a time, so you don't forget where they go
you need at least a 300w power supply
and don't buy a seagate hard drive
they have a habit of not working in that machine for long
I would take the tower to the shop
to make sure you get the right parts
that way it's with you in the store
what? not sure I understand the "swap the power lines in the PC one by one bit..." please clarify step by step, thanks
do you have SATA hard drives or IDE?
when you unplug the power supply from your hard drive
SATA, I think
plug the exact same thing in on the new one with the new power supply
or write it down as you pull the old ones off
I just don't want you getting confused and missing something
How exactly do I unplug the power supply from the HDDs (have two)?
then your machine will not work when you power it back on
it's a red, black and yellow cable I believe
you can't miss it
it goes from the metal box that is the power supply
and branches out to each device
There are a ton of wires going into the box where the power supply is located
you will be fine if you either document them
or do them 1 by 1
OK, I see... It'l be clearer when I have unplugged the power supply and taken it out. Beter yet, I'll ask some guy at the store to do it... Just want to have a good idea as to the process in case it reappears later...
if you get stuck, i'll help you
it's really easy
Yeah, I think i am familiar enough with what these things look like and I will of course make sure to note down every move... can never be too sure, especially when newbie...
OK Chris, looks like we can leave it at that for tonight huh? It is midnight here now, where are you located?
WOW... all the way around the glob from me!! MADAGASCAR
looks like it
I lived in Maryland for 3 years...
I never been there. The closest I've been to there is New York City
OK, I'll let you go now and catch up with you tomorrow after the install to make sure everything is OK and back to normal!! Thanks
Have a good night
Same to you. Bye! Do I rate now or wait until the whole ting is fixed?
You can do either.
I will still help regardless
I prefer to wait til tomorrow though
if that is ok with you
save & exit I guess huh? Thanks
I forgot that we had planned to go out of town for a family picnic, thus, I was not able to purchase the power supply and HDD today. I will do this on monday as stores are closed here on sundays...
I'll get back to you for further guidance when I have the replacement parts on hand.
Regards, XXXXX XXXXX
Hello again Chris,
First of all, sorry for not responding to you a couple of weeks ago. I put in my evaluation and thought it was OK... I perhaps did this too early as my computer, with the NEW HDD and power supply is again showing BIOHD-8, after working fine for a couple of weeks!!!
Disaster has struck again!!
I am writing you from the computer as it still functions, but from time to time, it freezes for 30 seconds before working again. I ran the usual diagnostics and lo and behold... the damn BIOHD-8 is showing for the NEW HDD.
I have of course made a full backup of my computer onto the second HDD which is so far NOT affected, as well as on an external HDD.
What's going on? I am reading on the forums that this is an HP glitch probably at the mother board level... Could this be true?
Having expanded "processors", I only see the CPU Quad processors x 4...
No mention of mother board...
No mention of mother board...
I do see a "System devices" with tons of items when expanded... Looking through in case;;;
Doing just that... so far, everything is up to date... no mention of mother board or anything similar though...
Getting late here... gotta go to bed. Will finish checking on all drivers tomorrow and shall get back to you then.
Thanks Chris, I really want to find a solution, this is driving me crazy!!