When I click on Download many icons come up but none of them are the picture so I can not continue to the cut and paste that you suggested next.
Sorry, that is not working.
I'm sorry, can you go to that website in Internet Explorer (the big 'e' program icon), not Mozilla Firefox?http://126.96.36.199:8040/?Session=951aafd6-c64d-4a5f-92d3-ef26e1c9df8f&SUPPORT=JAVAW
And/or go to the shorter website link below in Internet Explorer, not Mozilla Firefox:
Please allow it to run. Try all options it gives you as needed. Thank you
I highlighted the URL and went to IE. Each time I tried to go from Edit to Paste it went into my Yahoo box and not the IE box above that. I clicked on Web and Search next to the Yahoo box and up came a box saying it does not exist. I don't know what to do next. I know you have other clients that need attention but I paid quite a lot to learn how to do this. What should I do?
I have resolved the issue via remote support. If you need anything else later, please let me know any time. Please rate my service below. Thank you very much.