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Viet - Computer Tech
Viet - Computer Tech, Computer Support Specialist
Category: Computer
Satisfied Customers: 27224
Experience:  Ten years of computer support. Microsoft MCP & CompTIA A+ certifications. Windows 8 7 Vista XP etc.
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I am using Mozilla Firefox. How do I get a picture that is

Resolved Question:

I am using Mozilla Firefox. How do I get a picture that is attached to an email in my Yahoo! mail from there to a folder in my Picture Library?
Submitted: 1 year ago.
Category: Computer
Expert:  Viet - Computer Tech replied 1 year ago.
Hi, I will assist,

I'm sorry about the issue. You can click on Save under a picture in an email message, then click on Save, then click on Save to my computer
, then open the Downloads folder (and/or click on the down arrow near the top right in Firefox, then right-click on that picture file name, then click on Open Containing Folder)
, then right-click on the picture file that appears in the Download folder, then click on Cut
, then open your Picture library, then right-click on an empty space there, then click on Paste.

If it does not work, or if this is complicated, can we do a screen sharing session, so I can show you how to do this directly?

Please reply, so I can help further. Thank you
Customer: replied 1 year ago.

When I click on Download many icons come up but none of them are the picture so I can not continue to the cut and paste that you suggested next.

Expert:  Viet - Computer Tech replied 1 year ago.
I'm sorry. Please click on the website below and allow the ScreenConnect program to run, so I can chat with you and help you directly:

http://67.192.95.188:8040/?Session=951aafd6-c64d-4a5f-92d3-ef26e1c9df8f&SUPPORT=JAVAW

Thank you
Customer: replied 1 year ago.

Sorry, that is not working.

Expert:  Viet - Computer Tech replied 1 year ago.

I'm sorry, can you go to that website in Internet Explorer (the big 'e' program icon), not Mozilla Firefox?

http://67.192.95.188:8040/?Session=951aafd6-c64d-4a5f-92d3-ef26e1c9df8f&SUPPORT=JAVAW

 

And/or go to the shorter website link below in Internet Explorer, not Mozilla Firefox:

 

http://tinyurl.com/bq8qwk4


Please allow it to run. Try all options it gives you as needed. Thank you

Customer: replied 1 year ago.

I highlighted the URL and went to IE. Each time I tried to go from Edit to Paste it went into my Yahoo box and not the IE box above that. I clicked on Web and Search next to the Yahoo box and up came a box saying it does not exist. I don't know what to do next. I know you have other clients that need attention but I paid quite a lot to learn how to do this. What should I do?

Expert:  Viet - Computer Tech replied 1 year ago.
I'm sorry, can you make sure you put the website link in the address bar on the top in IE (not the Search box)?

http://67.192.95.188:8040/?Session=951aafd6-c64d-4a5f-92d3-ef26e1c9df8f&SUPPORT=JAVAW

 

And/or go to the shorter website link below in Internet Explorer, not Mozilla Firefox:

 

http://tinyurl.com/bq8qwk4


Please allow it to run. Try all options it gives you as needed. Thank you

Expert:  Viet - Computer Tech replied 1 year ago.

I have resolved the issue via remote support. If you need anything else later, please let me know any time. Please rate my service below. Thank you very much.

Viet - Computer Tech, Computer Support Specialist
Category: Computer
Satisfied Customers: 27224
Experience: Ten years of computer support. Microsoft MCP & CompTIA A+ certifications. Windows 8 7 Vista XP etc.
Viet - Computer Tech and 17 other Computer Specialists are ready to help you

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Viet - Computer Tech
Viet - Computer Tech
Computer Technican
11372 Satisfied Customers
Ten years of computer support. Microsoft MCP & CompTIA A+ certifications. Windows 8 7 Vista XP etc.