How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Viet - Computer Tech Your Own Question

Viet - Computer Tech
Viet - Computer Tech, Computer Support Specialist
Category: Computer
Satisfied Customers: 29336
Experience:  Ten years of computer support. Microsoft MCP & CompTIA A+ certifications. Windows 8 7 Vista XP etc.
30037186
Type Your Computer Question Here...
Viet - Computer Tech is online now
A new question is answered every 9 seconds

I am using Mozilla Firefox. How do I get a picture that is

Resolved Question:

I am using Mozilla Firefox. How do I get a picture that is attached to an email in my Yahoo! mail from there to a folder in my Picture Library?
Submitted: 2 years ago.
Category: Computer
Expert:  Viet - Computer Tech replied 2 years ago.
Hi, I will assist,

I'm sorry about the issue. You can click on Save under a picture in an email message, then click on Save, then click on Save to my computer
, then open the Downloads folder (and/or click on the down arrow near the top right in Firefox, then right-click on that picture file name, then click on Open Containing Folder)
, then right-click on the picture file that appears in the Download folder, then click on Cut
, then open your Picture library, then right-click on an empty space there, then click on Paste.

If it does not work, or if this is complicated, can we do a screen sharing session, so I can show you how to do this directly?

Please reply, so I can help further. Thank you
Customer: replied 2 years ago.

When I click on Download many icons come up but none of them are the picture so I can not continue to the cut and paste that you suggested next.

Expert:  Viet - Computer Tech replied 2 years ago.
I'm sorry. Please click on the website below and allow the ScreenConnect program to run, so I can chat with you and help you directly:

http://67.192.95.188:8040/?Session=951aafd6-c64d-4a5f-92d3-ef26e1c9df8f&SUPPORT=JAVAW

Thank you
Customer: replied 2 years ago.

Sorry, that is not working.

Expert:  Viet - Computer Tech replied 2 years ago.

I'm sorry, can you go to that website in Internet Explorer (the big 'e' program icon), not Mozilla Firefox?

http://67.192.95.188:8040/?Session=951aafd6-c64d-4a5f-92d3-ef26e1c9df8f&SUPPORT=JAVAW

 

And/or go to the shorter website link below in Internet Explorer, not Mozilla Firefox:

 

http://tinyurl.com/bq8qwk4


Please allow it to run. Try all options it gives you as needed. Thank you

Customer: replied 2 years ago.

I highlighted the URL and went to IE. Each time I tried to go from Edit to Paste it went into my Yahoo box and not the IE box above that. I clicked on Web and Search next to the Yahoo box and up came a box saying it does not exist. I don't know what to do next. I know you have other clients that need attention but I paid quite a lot to learn how to do this. What should I do?

Expert:  Viet - Computer Tech replied 2 years ago.
I'm sorry, can you make sure you put the website link in the address bar on the top in IE (not the Search box)?

http://67.192.95.188:8040/?Session=951aafd6-c64d-4a5f-92d3-ef26e1c9df8f&SUPPORT=JAVAW

 

And/or go to the shorter website link below in Internet Explorer, not Mozilla Firefox:

 

http://tinyurl.com/bq8qwk4


Please allow it to run. Try all options it gives you as needed. Thank you

Expert:  Viet - Computer Tech replied 2 years ago.

I have resolved the issue via remote support. If you need anything else later, please let me know any time. Please rate my service below. Thank you very much.

Viet - Computer Tech, Computer Support Specialist
Category: Computer
Satisfied Customers: 29336
Experience: Ten years of computer support. Microsoft MCP & CompTIA A+ certifications. Windows 8 7 Vista XP etc.
Viet - Computer Tech and 11 other Computer Specialists are ready to help you

JustAnswer in the News:

 
 
 
Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.
 
 
 

What Customers are Saying:

 
 
 
  • My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed. One Happy Customer New York
< Last | Next >
  • My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed. One Happy Customer New York
  • I am very happy with my very fast response. Eric is very knowledgeable in the subject area. Thank you! RP Austin, TX
  • Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill Bill M. Schenectady, New York
  • The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you! Frank Canada
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C. Freshfield, Liverpool, UK
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex Los Angeles, CA
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP Hesperia, CA
 
 
 

Meet The Experts:

 
 
 
  • Andy

    Computer Consultant

    Satisfied Customers:

    5316
    11yr exp, Comp Engg, Internet expert, Web developer, SEO
< Last | Next >
  • http://ww2.justanswer.com/uploads/EN/Engineer1010/2012-6-9_132423_jaj12a.64x64.jpg Andy's Avatar

    Andy

    Computer Consultant

    Satisfied Customers:

    5316
    11yr exp, Comp Engg, Internet expert, Web developer, SEO
  • http://ww2.justanswer.com/uploads/BA/barrenrock/2011-10-19_215925_JamesJAFinal.64x64.jpg James's Avatar

    James

    Sr. Computer Support Expert

    Satisfied Customers:

    8525
    20 years of experience building, fixing and servicing PCs and operating systems.
  • http://ww2.justanswer.com/uploads/CO/ComputEngineer/2012-2-6_20858_20111114201751jalogoold.200x200.64x64.jpg Engineer John C.'s Avatar

    Engineer John C.

    Computer Science Engineer

    Satisfied Customers:

    3212
    Computer Science Engineer with 10 years of experience in Computer Support, and Microsoft, A+ and Cisco certified
  • http://ww2.justanswer.com/uploads/RO/robmpreston/2013-9-23_233814_mijiFZm.64x64.jpg RPI Solutions's Avatar

    RPI Solutions

    Support Specialist

    Satisfied Customers:

    3480
    5+ Years in IT, BS in Computer Science
  • http://ww2.justanswer.com/uploads/ZE/zeyank/2014-12-9_221254_zeyank.64x64.png Ryan H.'s Avatar

    Ryan H.

    Computer Support Specialist

    Satisfied Customers:

    1741
    A+ Certified Technician - 10 Years experience working with all types of computer systems.
  • http://ww2.justanswer.com/uploads/JA/jadedangel57/2014-5-4_221755_janenewsm.64x64.jpg Jane Lefler's Avatar

    Jane Lefler

    Sr Prog Analyst / Technician

    Satisfied Customers:

    0
    Computer Programmer / Technician/ Consultant 16+ years
  • http://ww2.justanswer.com/uploads/BA/barunrath/2012-7-5_201954_Profilepic2.64x64.jpg B. Rath's Avatar

    B. Rath

    IT Professional

    Satisfied Customers:

    8909
    Certified support for tech-related issues, including computers, email and software.
 
 
 
Chat Now With A Tech Support Specialist
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
11803 Satisfied Customers
Ten years of computer support. Microsoft MCP & CompTIA A+ certifications. Windows 8 7 Vista XP etc.