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Viet - Computer Tech
Viet - Computer Tech, Computer Support Specialist
Category: Computer
Satisfied Customers: 35271
Experience:  Ten years of computer support. Microsoft MCP & CompTIA A+ certifications. Windows 10 8 7 Vista XP etc.
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getting started how to connect

This answer was rated:

getting started how to connect
Hi, I will assist,

I'm sorry about the issue. What's the model of your device?

Thank you
Customer: replied 3 years ago.


Nook e Reader


 

What's the exact model of your nook ereader? Please see below:
http://www.barnesandnoble.com/u/NOOK-Support/379003184

Are you trying to connect the nook to Wi-Fi/wireless? Is there any error? Turn on the nook, and let me know what it's showing on the nook's screen.

What's the model of your internet modem/router device?

Thank you
Customer: replied 3 years ago.


Choose a Network to use, none of them will open


 

What happens when you tap/select a network name? Does it ask for a password, etc.?

Do you have a wireless router? What's the brand and model of your internet modem/router device?

Can we do a screen sharing session, so I can chat with you and help you directly?

Thank you
Customer: replied 3 years ago.


yes


 

Please click on the website below and allow the ScreenConnect program to run:

http://67.192.95.188:8040/?Session=2519708e-a30d-4fbb-978b-30bed0db1b5b&SUPPORT=JAVAW

Thank you
I have resolved the issue via remote support. If you need anything else later, please let me know any time. Please rate my service below. Thank you very much.
Viet - Computer Tech and 6 other Computer Specialists are ready to help you
Customer: replied 3 years ago.

Yes but don't know what password they want

Do you mean the B&N account? Please reset the password or register at
https://www.barnesandnoble.com/signin

Thank you

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