For Online Computer Support, Ask a Computer Technician
Thanks for using JustAnswer, the internet's independent site for Q&A consulting. I'm "DrKlahn," and I'd like to help you with this question.
Notice / disclosure: JustAnswer is a commercial Q&A site not associated with any computer hardware or software manufacturer. The "9 second" banner ad does not mean questions are answered in 9 seconds - it means about 400 questions are answered per hour.
Please send me a short message when you're online and ready to begin.
The system indicates that you're offline, so I'll save this session. When you join this session, please enter a message. This triggers an email indicating that you're online. Please allow up to 8 minutes for me to receive the email -- I will return as quickly as possible.
(note 11:08 10-May-2013 - No chat 10 min; save & wait pending customer joining session)