tried that and it does not work
I'm sorry. Please try this: turn off your computer. Then turn it on, and right after the black screen with white text or the computer company logo disappears, press & release key F8 repeatedly until a menu appears, then you select Safe Mode with Networking (note: if there is no menu, then try the same steps again, but this time, press key F8 a bit earlier). Then login. Does it let you open any program there? Does the internet work in safe mode with networking?Is there any error when opening a program?Also, can you please confirm the acer computer has windows xp?
And do you have the windows disk or recovery/restore disk?
have got into safe mode with networking and now in windows xp screene with administrator and user icons
If needed, log in the administrator account in safe mode with networking and see if that accounts work fine or not.
no error. , have entrered user account running in safe mode internet sign is on, am running xp. have a windows xp disc from another computer. will i proceed to work in safe mode or go to system restore
malware software is installed and the computer is running very slow
sorry , no i forgot to enter safe mode - forgot how. sorry
excellent stuff - working as normal. many thanks - thought i might have to buy another laptop!! do i leave the malware software on the computer or shall i remove it? THANKS AGAIN