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Marco
Marco, IT Consultant
Category: Computer
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Experience:  10+ years of experience as an IT Consultant.
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I have Dell XPS One with Windows 7. Windows does not start.

Customer Question

I have Dell XPS One with Windows 7.
Windows does not start.
Eventually, I used Dell DataSafe Local Backup to restore factory settings, but that does not fix the problem.
Any suggestions please?
Submitted: 1 year ago.
Category: Computer
Expert:  Marco replied 1 year ago.

businesslegions :

Hi there,

businesslegions :

My name is Marco and will assist you

businesslegions :

Have you tried running a system restore

businesslegions :

Have you tried running a system restore to an earlier date before the issue happened

businesslegions :

to do this follow these steps:

businesslegions :

Click Start - All programs - accessories - system tools

businesslegions :

click on system restore

businesslegions :

click next

businesslegions :

then choose a restore point you want to use

businesslegions :

you can also click on show more restore points checkbox to see more than the most recent restore points

Customer :

It shoudl have been obvious from my input that your suggested approach is impossible, as Windows does not start - how could I then "Click start - all programs" etc.

Expert:  Tejas A. Tandel replied 1 year ago.
Hi User,
If your window is not starting up, then there must be some problem with your Operating System(OS). The setup might have been corrupted due to virus or restarting the computer system several times. What you can do is install the window 7 again on your machine without loosing your data. There are lot of options available in the setup. So you can choose any option you want or take help of local technician so he can help you out in this.
Please accept this answer if it is helpful for you.
Expert:  Marco replied 1 year ago.
During the Dell DataSafe recovery process did you select "Factory Recovery"? or which option did you choose?

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