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Dr. Fix-It
Dr. Fix-It, Computer Enthusiast
Category: Computer
Satisfied Customers: 3021
Experience:  I have seen a PC go from simple to complex & portable
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My kobo reader fell to the floor but onto a cushion, now it

This answer was rated:

My kobo reader fell to the floor but onto a cushion, now it will not respond turn off and the words are fadeded in parts of tghe page. I have had it on charge but no difference

Dr. Fix-It :

Hi I am Dr.Fix-It, Your online expert ready to assist you..

Dr. Fix-It :

Which model Kobo do you have (basic, touch, vox, glo, mini, arc) ?

Dr. Fix-It :

Full Size Image

Customer:

basic, the original

Dr. Fix-It :

ok thanks

Dr. Fix-It :

Please plug in your Kobo basic...

Dr. Fix-It :

Then press and hold down the power button for a full 30 seconds.

Dr. Fix-It :

Can then let go... wait few seconds, and then briefly press the power button again

Dr. Fix-It :

See if it restarts?

Customer:

no

Dr. Fix-It :

Does the screen flicker or show any sign of charging when plugged in?

Customer:

no

Dr. Fix-It :

The battery or power circuit appears to be damaged.. how long have you had your ereader?

Customer:

at least 2 years

Dr. Fix-It :

May call 1(NNN) NNN-NNNN/span> to see about possible repair or discount on a replacement Kobo ereader/

<span class="JA_chatAuthorName"Customer:

okay thanks

Dr. Fix-It :

Also can continue to read now on your computer desktop app or also have smart phone or tablet sofware that can access your Kobo books from, see > http://www.kobobooks.com/apps

Customer:

I have been reading from my computer

Dr. Fix-It :

Great can still access your books do you have an iphone or android tablet as well?.

Customer:

no

Dr. Fix-It :

OK well give the # XXXXX call... Sorry was not able to revive and hope was able to help you this evening, please give an excellant rating for the timely assistance. Happy reading :)

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