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Hans Uebelhoer
Hans Uebelhoer, Computer Specialist
Category: Computer
Satisfied Customers: 1434
Experience:  Associates in Computer Sciences ; Cisco Product Expert.
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I have a problem using my yahoo email accounts to send or compose

Customer Question

I have a problem using my yahoo email accounts to send or compose a new message.
When I hit the compose button the 'send' and 'save as draft' icons appear with a block that does not allow further action. I thus cannot type any info to proceed. Can you help?
Submitted: 1 year ago.
Category: Computer
Expert:  Hans Uebelhoer replied 1 year ago.
Hello my name is Hans and I will assist you today. I am sorry to hear your having issues with Yahoo. This sounds like a browser issue. Can you tell me what Internet Browser you use to go online and look at your yahoo mail?

Regards
Hans U
Customer: replied 1 year ago.


internet explorer....although it comes over mozilla with firefox overlay.

Expert:  Hans Uebelhoer replied 1 year ago.
Hi George, so it does work on Firefox but not IE?

If that is the case please do the following in IE

1. Click on Select Tools > Safety > Delete browsing history
2. Select only Temporary Internet Files and Cookies
3. Click the delete button


Next
1. Go to the advanced tab in the menu screen your still in
2. Click on the Reset button

Restart your browser > Go to Yahoo > See if it now works properly


Let me know if you still have trouble with it. If it does clear up the issue please rate my service today. If not please reply back and let me know.

Regards
Hans U
Customer: replied 1 year ago.


your answer did not solve my problem I could not get back to you.

Expert:  Hans Uebelhoer replied 1 year ago.
Hi George, I am sorry that did not resolve the issue and you were having trouble getting back to me. Many times computer issues take a little time to narrow down the issue.

Do you have a second browser on your computer?

If not can you please go to the URL below and download google chrome and open it once installed. Then see if Yahoo works.


https://www.google.com/intl/en/chrome/browser/mobile/

Regards
Hans u

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