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Ask Chris Your Own Question

Chris
Chris, Information Systems Manager
Category: Computer
Satisfied Customers: 246
Experience:  I have been running a retail Information Technology department for 8 years and working in IT for 13 years.
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My old Dell Desk top had Windows XP when purchased years ago.

Customer Question

My old Dell Desk top had Windows XP when purchased years ago. I decided to install Windows 8 since XP support will being going away. After backing up files to external drive I put the Windows 8 disc into the drive. I was asked for the key number which I entered. The screen indicated it would take awhile to complete and would restart several times. Unforunately, I picked late in the evening to do this. I fell asleep. When I woke up at 5:00am I checked the computer and had a dark screen. When I tried to use the mouse to "wake" it up I got nothing, just the blank screen. I tried to reinstall, got nothing. I finally spent serveral hours on chat line with Microsoft. I thought perhaps I should reinstall Windows XP, no luck. The Microsoft fella was not able to get me to safe mode or get the recovery disc to work. He suggested I call Dell, I did, and they couldn't help me. They say I should use the F8 key to get to safe mode, but that didn't work. I have tried reboot so many time I have seen a quick flash telling me reboot memory is full??? but still I can't get into Windows XP or 8. When I turn the computer back on I get the "Dell" screen not a welcome to Windows screen, again ????? It is almost like there is no OS?? I've tried using my XP recovery disc, I get nothing. I've tried using the Windows 8 disc to reinstall, but I does nothing. So I have a blank screen, frozen? desk top computer and no idea how to get it back to either XP or upgraded to Windows 8. Can anyone help me? Thank you, Pam
Submitted: 1 year ago.
Category: Computer
Expert:  Chris replied 1 year ago.

csfischer20 :

Hello

csfischer20 :

My name is Chris

csfischer20 :

Did anyone have you get into the bios and change the boot order on the machine to have it boot to the cd?

csfischer20 :

I look forward to working with you Pam. Please let me know when you get a chance

Customer:

Yes but I'll try that again. Should I have either disc in at the time or change the order first and then put the disc in. If so which and which disc?

csfischer20 :

cd drive

csfischer20 :

you want your machine booting to the cd rom

csfischer20 :

after you do this, it should say press any key to boot to cd

csfischer20 :

do you want to do windows 8 or xp?

Customer:

I'd like to use the windows 8. Can you give me step by step what you want me to do first

csfischer20 :

is your bios already set to boot to cd?

Customer:

I have turned on the computer, hit F12 and gone to system setup; at boot sequence I made sure that #1 is ide cd-rom device, #2 is hard-disk drive c, and #3 is diskette drive. All 3 are checked as enabled.

csfischer20 :

great

csfischer20 :

save it and exit

csfischer20 :

make sure the windows 8 disk is in the cd rom

csfischer20 :

if not, we will have to reboot the machine

Customer:

I saved it

csfischer20 :

is the windows 8 disk in?

Customer:

I have the windows 8 disk in. now what?

csfischer20 :

let it boot to the disk

csfischer20 :

if it says press any key to boot to cd

csfischer20 :

press a key

Customer:

the computer is on. should I turn it off and then on with the disk in?

csfischer20 :

yes

csfischer20 :

hold the power button in for 5 seconds after you put the disk in

csfischer20 :

it will shut all the way down

csfischer20 :

when it powers down, release the button

csfischer20 :

and power it on again

Customer:

I get the DELL screen, says to strike F1 to continue then hit any key, then I get loading files at the bottom of the screen. waiting

csfischer20 :

ok

Customer:

waiting

csfischer20 :

tell me if a windows 8 setup screen comes up

Customer:

Then it just goes blank.

csfischer20 :

reset it again... did you press f1?

Customer:

no windows 8 setup screen

csfischer20 :

ok

csfischer20 :

go ahead and reset it again

csfischer20 :

press whatever key it asks to boot to the cd

Customer:

it says hit any key to boot from cd or dvd

csfischer20 :

hit a key

csfischer20 :

that is what I was looking for

Customer:

I hit a key and then I get the Loading Files at the bottom of the screen.

csfischer20 :

ok

csfischer20 :

that is what it's supposed to do

csfischer20 :

I hope it goes through this time

Customer:

But when it is done loading, it goes to the blank screen again.

csfischer20 :

did it do the same this time?

csfischer20 :

gives no error?

Customer:

Yes and every other time.

csfischer20 :

just sits there on a blank screen?

Customer:

No error. Just sits there blank.

csfischer20 :

pull the power cord out of the back

csfischer20 :

so I know it totally goes down

Customer:

OK hang on

Customer:

I unplugged it at the computer.

csfischer20 :

ok

csfischer20 :

put it back in

csfischer20 :

and then power the machine back on

Customer:

OK, the the screen with hit F1 came up, then I hit a key to boot from CD..., then the loading files came up and now I'm waiting.

csfischer20 :

if it goes blank again, i would like to try the xp cd once

Customer:

It went blank. So I should put the XP disk in and then turn off and then on?

csfischer20 :

yes

csfischer20 :

do you have any experience taking the side of the case off?

Customer:

OK XP disk in and turned off and on, I get press F1, then press any key to boot from CD, I hit a key and got an overflow error message that just flashed quickly. I couldn't read it all

Customer:

Taking the side off, yes I did that once to put more memory on.

csfischer20 :

can you make sure everything is seated right in there?

csfischer20 :

and that the processor fan is intact?

Customer:

Hold on.

csfischer20 :

and also that there are no loose cable going to the hard drive or anything?

csfischer20 :

I am pretty sure it's fine since it saw it all in the bios

csfischer20 :

but I want to start with physical things

Customer:

I can't get the cover off easily. Hang on.

csfischer20 :

ok

csfischer20 :

no problem at all

csfischer20 :

I feel bad you are having this much trouble and talked to so many people without a resolution

Customer:

Isn't it just supposed to slide toward the back?

csfischer20 :

yes

csfischer20 :

make sure there isn't a thumb screw holding it on

Customer:

There isn't a screw and I just hit some other thing (button) and it disappeared. It has been awhile since I took off the side and I don't remember having this trouble. But I am so frustrated by all of this. And I can't ask you to wait while I try to figure it out!!!

csfischer20 :

well my advice would be to get that off

csfischer20 :

let this go for the night

csfischer20 :

and I will continue tomorrow night if you like

csfischer20 :

I am not sure we will have a positive outcome

csfischer20 :

but I have a few tricks up my sleave

Customer:

That would be great. How do I find you again tomorrow night and what time?

csfischer20 :

what time zone are you in?

Customer:

Mountain time. I'm in Colorado.

csfischer20 :

Same here

csfischer20 :

I'm also in colorado

Customer:

I'm in Arvada

csfischer20 :

I am in central city

csfischer20 :

but I work down in denver

csfischer20 :

at American Furniture

csfischer20 :

I run the IT department

csfischer20 :

the good thing here is..

csfischer20 :

my pc guy that I do a lot of business with is in Arvada and PC city

csfischer20 :

and can get this taken care of for you if I can't do it through this

csfischer20 :

he is very reasonable

csfischer20 :

has a shop right off 88th and wads

Customer:

That sounds wonderful. How should I do this?

csfischer20 :

what would you like to do?

csfischer20 :

Did you want to quit working on it and take it in

csfischer20 :

?

csfischer20 :

or do you want me to work with you some more?

csfischer20 :

To be honest I am concerned about hardware

csfischer20 :

at this point.

Customer:

I would like to work with you as you are being so great, so helpful. Shall we try again tomorrow and then if need be, I can take it to him? Well then maybe I best take it to him if you are concerned about the hard ware, that is fine.

csfischer20 :

yes

csfischer20 :

that works for me

csfischer20 :

I want to try first

csfischer20 :

but the good news is, if you need to take it in... I trust this person

csfischer20 :

he has sold us over 1000 computers

csfischer20 :

and he services them when they fail

csfischer20 :

so we can pick this up tomorrow any time

csfischer20 :

I am busy from about 7pm to 830

csfischer20 :

other than that, if you reply in here I can help any time during the day

Customer:

I have a doctor appt tomorrow morning so I may try to work on it early but otherwise it will be afternoon. Do I just sign in and type a message that I'm ready?

csfischer20 :

it is especially difficult working on a computer when you are frustrated.

csfischer20 :

log into the site

csfischer20 :

click on my questions

csfischer20 :

click this question

csfischer20 :

and you will come back to this chat

csfischer20 :

as soon as you type in here, I will get a message to join you

csfischer20 :

and I will help you out more

Customer:

You are absolutely wonderful. Thank you and have a great night. Pam

csfischer20 :

you do the same!

csfischer20 :

goodnight

Customer:

Not sure if you are still there this late but I finally got the side off of the computer. I also tried the reboot of the XP disk and got a screen with Windows Setup at the top and at the bottom it said Setup is loading files (name of a file). This went on for awhile, I got the agreement screen, and now I am on a screen titled Windows XP Home Edition Setup. Then it says "If one of the following Windows XP installations is damaged, setup can try to repair it. To repair the selected Windows XP installation, press R. To continue installing a fresh copy of Windows XP without repairing, press ESC." Then C:\Windows "Microsoft Windows XP Home Edition" is highlighted. Nothing says it is or isn't damaged. I hit "R" and got a message: Setup has already attempted to upgrade the following Windows installation. C:\windows "microsoft ......" to retry upgrading to windows XP, press enter. to continue installing a fresh copy of windows XP without repairing, press ESC. to quit setup, press F3. I hit enter and got Setup is copying files. At 60% copied I get Setup cannot copy the file: (name of file), to retry press enter, to skip this file press ESC, to quite Setup, press F3. I hit enter and the copying screen came back and is continuing to copy files. Copying of files is finished. Get message to "Wait while Setup initializes your XP configuration". Message computer will will restart. It did!!!!! and the Windows XP screen came up. It is installing XP. My computer is still alive! It doesn't have Windows 8 but I didn't kill the computer. What do you think I should do about upgrading to Windows 8, is this something you can help me with? You have been such a great help. Your encouragement and directions got me this far. Thank you. I'll connect with you tomorrow as planned. I just couldn't go to bed worrying as much as I was.

csfischer20 :

I can help you set it up

csfischer20 :

I am glad you go xp reinstalled

csfischer20 :

I can't believe nobody at microsoft or dell could give you those instructions

csfischer20 :

I need to make sure you have an ntfs file system and didn't install on fat32

csfischer20 :

The good news is now that your computer is working, we can try a windows 8 install

csfischer20 :

if it fails, we can get xp back on there again

csfischer20 :

I will be around most of the day, so when you get on... just let me know and I will join you

csfischer20 :

Thank you for the kind words.

Customer:

Morning, Well I got too happy too soon. Here's what I'm getting on my screens: starts with the Dell screen, goes to select F1 to continue F2 to utilities, then the Windows XP screen, then blank, then flashing, then a pointer, then a long message - "A problem detected and windows has been shut down to prevent damage to computer. If this the first time you've seen this stop error screen restart you computer. {Which it won't turn off} If this screen appears again, follow these steps - Disable or uninstall any anti- virus disk, defrag or backup utilities. Check your hard-drive configuration and check for any updated drivers. Run CHKK/F to check for hard-drive corruption and then restart", then some tech info, stop, then Begin dump of physical memory and it runs #1 thru 100, then it loops over and over again from the F1 selection screen to the dump of physical memory screen. Just keeps on doing that and won't shut off until I hold the button until it is forced to shut off. Interesting! Boy do I have a headache this morning. Anyways, I'm off to my doctor appointment and will be back this afternoon. I'll chat with you then if your OK with that. Thanks, Pam Also, I got the cover off of the computer.

csfischer20 :

did you take the disk out?

csfischer20 :

I will be available for you

Customer:

Hi, yes I took the disk out. Just got home and turned the computer on and it is still looping and dumping memory to disk, not sure what disk but it's stuck. Sorry to be so much trouble, but I do appreciate all of you help.

csfischer20 :

ok

csfischer20 :

you're no trouble at all

csfischer20 :

Go ahead and put the disk back in and do a reboot

csfischer20 :

press the key to boot to cd

csfischer20 :

and we will go through the install together

csfischer20 :

I will tell you what options to select

Customer:

I just turned the computer off and then on and hit F8 and I got the windows advanced options menu!!

csfischer20 :

Can you boot to command prompt?

csfischer20 :

safe mode with command prompt?

csfischer20 :

we can try it, but I think that install is corrupt

Customer:

Which choice should I make? I have safe mode, safe mode with networking, safe mode with command prompt.

csfischer20 :

safe mode with command prompt

Customer:

OK I selected OS Windows XP and I get a long list that says Multi (0) ..... and then it went blank, now it comes back with Safe Mode Microsoft ...And now a windows screen that says windows is starting up.

csfischer20 :

I am not sure this command will work if you aren't on service pack 3

csfischer20 :

but we are gonna try

Customer:

Hang on.

Customer:

I got the login screen.

csfischer20 :

remember, this isn't a full boot. It is safe mode

Customer:

It is loading my personal settings. OK

Customer:

Now I have the command arrow.

csfischer20 :

go ahead and eject the cd for now

csfischer20 :

type in cd \

csfischer20 :

and hit enter

csfischer20 :

it should pop up just a c:/ prompt

Customer:

OK done. C:\> shows up

csfischer20 :

type in:

csfischer20 :

SFC /scannow

csfischer20 :

then hit enter

Customer:

OK done. I get message specific error code ....... [the RPC server is unavailable]

csfischer20 :

yeah.. you don't have the newest service pack

csfischer20 :

go ahead and reboot the machine

csfischer20 :

see if it will come up normal

csfischer20 :

if it won't, lets do the xp install with me telling you what to select

Customer:

OK, waiting to see what comes up. Dell screen, Windows screen, blank, pointer, dump screen!

csfischer20 :

put in the xp disk

csfischer20 :

and reboot

csfischer20 :

lets boot to the cd

csfischer20 :

I want to make sure we install on a clean file system

Customer:

OK disk is in and rebooted. What is next?

csfischer20 :

press the key to boot to cd

csfischer20 :

then tell me options and I will tell you what to select each time

Customer:

Sorry, is that on the utility menu?

csfischer20 :

no

csfischer20 :

it's when you boot to the cd

csfischer20 :

not the f8

Customer:

OK got it.

Customer:

I got the dump screen.

csfischer20 :

reboot

csfischer20 :

press any key to boot to cd

csfischer20 :

the xp disk is in right?

Customer:

yes, ok select boot to CD and then hit any key, now I have the windows setup screen with files being loaded.

csfischer20 :

ok

csfischer20 :

each time you have options, tell me and I will walk you through what to select

Customer:

OK. This probably takes time to load, is that OK?

csfischer20 :

I am good if you are

Customer:

thanks

csfischer20 :

no problem

csfischer20 :

still loading?

Customer:

yes.

csfischer20 :

finally a bit of sun today, but it's not gonna get nice til Sunday

Customer:

I just heard thunder! My dog is freaking out.

csfischer20 :

mine do that too

csfischer20 :

I had snow when I left for the office today

Customer:

My hides in the bath tub most of the time. Today he is just sticking close. I expect he'll be trying to get under the computer desk if it keeps up.

Customer:

got a message. The file usbstor.sys is corrupted. press any key to continue.

csfischer20 :

ok

Customer:

Setup failed. press any key to restart computer.

csfischer20 :

that is not good

csfischer20 :

give me one second to look at something before you restart

Customer:

Sorry, I hit any key.

csfischer20 :

no problem

csfischer20 :

I may just have you reboot again

csfischer20 :

go ahead and boot to the cd

Customer:

I am on the boot device menu and selected boot to cd. Now have the windows screen, now blank.

csfischer20 :

ok

csfischer20 :

reboot it and boot to the cd rom

csfischer20 :

with the xp disk in

csfischer20 :

we are going to format the hard drive

csfischer20 :

so I need to know the options as they come up

Customer:

OK now waiting for the pointer to come up as it did before, but not yet

Customer:

Still blank.

csfischer20 :

did you press any key to boot to the cd rom?

Customer:

yes

csfischer20 :

I need you to get to the point where it says to press enter

csfischer20 :

after it detects windows xp, you need to press esc

csfischer20 :

we don't want to repair

csfischer20 :

we want a fresh install

Customer:

I hit any key on the boot menu selection and got a message about overflow??? No I have a screen about inconvience and power out, and now it is blank again.????

csfischer20 :

ok

csfischer20 :

reboot the machine

csfischer20 :

actually don't

csfischer20 :

hold the power button down so it will shut off

csfischer20 :

after you put in the xp cd

csfischer20 :

then power it on

Customer:

OK

csfischer20 :

each time you get an option, tell me

csfischer20 :

when it says press any key to boot to cd

csfischer20 :

press a key

csfischer20 :

and then it should give you an option

csfischer20 :

I believe that is where we press esc to not repair

Customer:

I hit the esc as you said before and it went to the dump screen.

csfischer20 :

and you did press the key to boot to the cd rom?

Customer:

Give me a few steps head so I hit the right key to get where you want me.

csfischer20 :

ok

csfischer20 :

reboot the machine

csfischer20 :

press key to boot to the cd rom

Customer:

OK. selected boot to cd, hit any key and now I am on windows setup screen.

csfischer20 :

when it asks to set up windows, press enter

Customer:

files are loading again.

csfischer20 :

then it will ask about repair

csfischer20 :

and tell you to press R or press escape to load fresh

csfischer20 :

you want to press escape there

csfischer20 :

Then it will come up with partition info

csfischer20 :

we are going to delete the partition

csfischer20 :

and start totally over

Customer:

OK. I hope it doesn't give me that file corrupt message again.

csfischer20 :

if you are booted to the cd, it shouldn't

csfischer20 :

that file is on the hard drive

csfischer20 :

and that is why your machine won't work

csfischer20 :

you either have a corrupt boot sector

csfischer20 :

or a failing hard drive

csfischer20 :

either way, we will get to the bottom of it

Customer:

Thanks for you patience.

csfischer20 :

no problem

csfischer20 :

does it say setup is loading files?

Customer:

yes.

Customer:

When it asks about repairs I will hit ESC.

csfischer20 :

good

csfischer20 :

next it will ask what partition to set up in

csfischer20 :

don't press anything yet

Customer:

How can you do this for so many people? We must drive you nuts when we don't know what we are doing.

csfischer20 :

it's my choice

csfischer20 :

and I don't mind

csfischer20 :

kind of a challenge for me

csfischer20 :

you are on the better end of the spectrum as far as people I instruct

Customer:

Thank you, XXXXX XXXXX beginning to wonder if I know anything. Don't get old.

csfischer20 :

you're not doing bad at all

csfischer20 :

at least you aren't scared of it

csfischer20 :

that is the main problem for most people

csfischer20 :

besides.. you guys are paying for support and expertise, not attitude.

Customer:

Yes, but sometimes one still gets attitude.

csfischer20 :

I found this site because I needed help with an appliance. I had no clue what I was doing. I got help and it was great.

Customer:

It is a great site.

Customer:

Still loading.

csfischer20 :

ok

csfischer20 :

but you haven't hit the screen for repair right?

csfischer20 :

we do not want to repaid

csfischer20 :

repair

Customer:

Right, I'm not there yet.

csfischer20 :

ok

csfischer20 :

punishment for colorado techs that have a bad attitude should be 3 meals a day at Casa Bonita for a year

Customer:

Oh that is punishment! It has been years since I was there and I don't miss it.

csfischer20 :

I wouldn't take anyone I like there...

Customer:

I got the message that the file sym_hi.sys is corrupted. press any key to continue. Yes?

csfischer20 :

it's not going to continue

csfischer20 :

and if it does.. it's not going to boot

Customer:

Have I killed it?

csfischer20 :

That is a memory error usually

csfischer20 :

can you take out the ram you put in?

csfischer20 :

make sure everything else is seated nice and tight in there...

csfischer20 :

if it doesn't work after that, you need to go have your hardware looked at I think

Customer:

I think so. Don't remember which of the 2 I put in.

csfischer20 :

the one on the left will be the one that was already there

csfischer20 :

you should have an open slot

csfischer20 :

take the one out that is closest to the open slot

Customer:

Am I going to electrocute myself?

csfischer20 :

no, but you need to pull the power before you open the case

Customer:

I don't see an open slot.. There are 2 memory "things" so???

csfischer20 :

one second...

csfischer20 :

take the one furthest from the processor

csfischer20 :

processor is the big square in the middle with a fan over it

Customer:

OK so unplug at computer and then remove memory card?

csfischer20 :

yes

csfischer20 :

also can you take a look at the cd for me when you get it powered back on?

csfischer20 :

make sure it isnt dirty or have a ton of scratches

csfischer20 :

I will be right back in a couple minutes

Customer:

OK. I removed the furthest memory card, powered back up and checked the XP disk. It looks good.

Customer:

The screen shows computer info and a message that the amount of system memory has changed. Strike the F1 to continue or F2 to run the setup utility.

csfischer20 :

press f1

csfischer20 :

lets see if it boots

csfischer20 :

if it doesn't, which I don't think it will

csfischer20 :

we will try the install again

Customer:

OK. Windows screen came up, now blank, now pointer, and now dump screen.

csfischer20 :

ok

csfischer20 :

go ahead and put the cd in

csfischer20 :

and reboot

csfischer20 :

press key to boot to cd

Customer:

OK. rebooted and pressed boot to cd, pressed any key, waiting.

csfischer20 :

ok

Customer:

Windows screen is up.

Customer:

Now blank

csfischer20 :

ok

csfischer20 :

pull the power cord again

csfischer20 :

and then turn the machine on

csfischer20 :

press key to boot to cd

csfischer20 :

If it doesn't go this time, I gotta tell you to go have it looked at

csfischer20 :

they will treat you right

csfischer20 :

and not try to sell you a bunch of stuff

Customer:

OK. unplugged, replugged, turned on, selected boot to cd, hit any key, got the windows screen and now blank.

csfischer20 :

go ahead and pull the power

csfischer20 :

reseat the memory you pulled out

csfischer20 :

and then lets try this one more time

csfischer20 :

if you have time

Customer:

I have time, do you?

csfischer20 :

yes

Customer:

OK. Memory back in, replugged, turned on, go to boot menu and select boot to cd.

csfischer20 :

you are getting quick at this

csfischer20 :

everything in the tower looks good right?

csfischer20 :

nothing hanging or loose?

Customer:

I get the F1 to continue or F2 for utility. I'll hit F1. All looks good in the tower.

csfischer20 :

yes hit f1

Customer:

I get press any key to boot from cd. ??? Haven't had that before.

csfischer20 :

yes

csfischer20 :

press any key

Customer:

Got the memory overflow error.

csfischer20 :

it won't boot to the cd at all?

Customer:

Appears not. I guess I need to take the tower to your friend's shop???

csfischer20 :

I think that is the safest bet for now

csfischer20 :

I don't want to waste your time and I think it needs looked at to make sure there is no bad hardware

Customer:

OK. What is the name of his place?

csfischer20 :

I will tell you how to get there

csfischer20 :

it's called pc city

csfischer20 :

you know where 88th and wadsworth is?

Customer:

yes

csfischer20 :

there is a shopping center on the same side as Wendy's

csfischer20 :

by the golf course

csfischer20 :

he is on the east side of 88th

csfischer20 :

there is a play it again sports, and tokyo joe's and a bunch of stuff in the shopping center

Customer:

I know the place.

csfischer20 :

ok

csfischer20 :

go in and ask for Howard

csfischer20 :

he should be there.. he always is

Customer:

OK. I will do that, actually I think I'll go right now. I only need the tower, right?

csfischer20 :

yes

csfischer20 :

take your windows 8 license with you

csfischer20 :

and just have it put on in there

csfischer20 :

xp isn't supported anymore

csfischer20 :

and you may as well get it all done in one shot

csfischer20 :

Sorry I couldn't get more done

Customer:

You have been so great. I can't thank you enough. Please take care. Pam

csfischer20 :

You too

csfischer20 :

Howard is a good guy and he will get you taken care of

csfischer20 :

feel free to look me up if you need help ever

Chris, Information Systems Manager
Category: Computer
Satisfied Customers: 246
Experience: I have been running a retail Information Technology department for 8 years and working in IT for 13 years.
Chris and 3 other Computer Specialists are ready to help you
Expert:  Chris replied 1 year ago.
Pam,

It was great working with you. Thank you for the rating and bonus! I made a call over to the shop and explained what has gone on and they are expecting you in there. Remember to ask for Howard. Have a great day and please update me on how it goes. Thanks.

Chris
Customer: replied 1 year ago.


Hi Chris,


 


I met Howard and he's going to check out the hard drive and let me know if is worth fixing and loading Windows 8 or not. He is not a fan of Windows 8 so we did discuss what happens if I keep XP and the support runs out. I told him I was leaving it in his hands and he could tell me the best thing to do, cost-wise and software-wise. He is very nice. So glad to have found you and Howard. I'll keep you posted. Thanks, Pam

Expert:  Chris replied 1 year ago.
Pam,

I'm glad everything went well. He will do what is best for you. I have been doing business there for 14 years and he's great. Let me know how it goes. Have a great night.

Chris
Customer: replied 1 year ago.

HI Chris,


 


You beat me to it. I was going to send you a message yesterday for follow-up but I got to playing with the computer and didn't get to it. Howard said my computer was too slow and the cd drive was not working, so he got a replacement for me. He loaded Windows 8 and gave me some help with the applications I would need to download. He's terrific! Thanks so much for leading me to him. I'm slowly downloading apps so that I don't load old stuff I don't need. I did not lose my husband's music, thank God. I have downloaded it from the back up external drive. I was going to download each of the files separately but it wouldn't let me, so I'm sure some stuff I don't want got downloaded. I spent a little time last night removing some old stuff. I guess anything from 2005, and so on I don't need. Some things I'm not sure about, but I'll research. I assume since Windows 8 got loaded anything relating to Windows that is older than, what 2010, should be ok to delete??? Again, thank you. You have been such a help and have provided me with a great source for computer help. Between you at justanswer.com and Howard, I feel much more comfortable. Have a great day, life! Pam

Expert:  Chris replied 1 year ago.
Pam,

I'm glad you got taken care of. I would have to know what files you want to delete. If it's music, movie, or old programs... go ahead. If you think it may be a system file, talk to me first please. Have a great day.

Chris
Customer: replied 1 year ago.


Chris,


 


Thanks, I'll jot down some names of files and get back to you. I hope to do that today. I leave Tues. to go east to visit my Aunt. She is 91 and I'd like to see her again. I'll be in touch.


 


Pam

Expert:  Chris replied 1 year ago.
Sounds great. Do this at your convenience. Is the Windows running clean?
Customer: replied 1 year ago.

Yes. I'm amazed, it hasn't run this fast in years. I'm even getting the hang of Windows 8. Not totally, it still has me baffled but I starting to find where they have hidden things. It definitely is not as user friendly. I was so proud of myself for finding the menu toolbar. That probably sounds strange but they had it hidden and no help message about finding it. As a matter of fact from some of my research, it sounded like it didn't exist. Oh well, it will take a bit but I'll get it figured out, at least the stuff that I need. Nothing too advanced.

Expert:  Chris replied 1 year ago.
Sounds good Pam. Let me know if you need anything else. I am also relieved that Howard found the hardware that was causing the problem with the install. I remember back to when I asked if the cd was dirty... Anyway, Have a great day and please look me up if you need anything else. You can put for csfischer20 in the first of the question and I will get it. If it's about these files, please continue to use this question until it times out.
Customer: replied 1 year ago.

Chris,


I did think of one thing. Howard told me not to connect my printer until I went to the Canon website to see if there was a new/changed? driver. I did that and plugging my OS info and got a message "no driver for the OS version selected. The driver may be included in your OS or you may not need a driver." I wasn't sure what to do next. What do you think?

Expert:  Chris replied 1 year ago.
Give me the printer model and I will see if they have a windows 8 driver for it.
Customer: replied 1 year ago.


It is a Canon MP600 printer, scanner, copier. Thanks.

Expert:  Chris replied 1 year ago.
Customer: replied 1 year ago.


I downloaded the software. There was no driver. When I tried to print it wanted me to save the text, not print. I ran troubleshooter and it said there is no driver and I transferred to a link at Canon for Windows 8 compatibility, and the MP600 isn't listed as a compatible device. ?? Any way around that?

Expert:  Chris replied 1 year ago.
I will have a look when I get home.
Customer: replied 1 year ago.

Please don't spoil your day by spending time on this. Enjoy this beautiful day. I haven't been out yet, but am heading to lunch soon. Thanks.

Expert:  Chris replied 1 year ago.
Thanks. I will be home this evening and see what the issue is.
Expert:  Chris replied 1 year ago.
Hi Pam,

After some research i've found that we could install software in windows 7/vista compatibility mode, however not drivers. I am not sure if you want to see if they come out with a driver or not. The other thing you can try is to run it on the laptop, share it, and then try to use it that way. It is an option and we can try it.
Customer: replied 1 year ago.

I think for the time I'll use it with the laptop and share it. Also, we have another printer that I maybe able to switch out with this one. I told my husband he could not print anything until I get back from my trip east. He's fine with that. I've been running around this morning trying to get my self organized for the trip. Thanks for researching this info for me. And who knows, Windows or Canon, whoever may come up with a driver by the time I get back to it. Thank you, thank you. I be in touch with any other questions. Take care, Pam

Expert:  Chris replied 1 year ago.
Sounds good Pam. It's been great working with you.

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Chris
Chris
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I have been running a retail Information Technology department for 8 years and working in IT for 13 years.