How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Charles A. Roberts Your Own Question

Charles A. Roberts
Charles A. Roberts, PC Tech
Category: Computer
Satisfied Customers: 2437
Experience:  2 year degree from ITT Technical Institute.
46034742
Type Your Computer Question Here...
Charles A. Roberts is online now
A new question is answered every 9 seconds

Hi, my Acer Aspire X1301 Will not boot up. I get a black screen

Resolved Question:

Hi, my Acer Aspire X1301 Will not boot up. I get a black screen with a blink cursor.
Submitted: 1 year ago.
Category: Computer
Expert:  Charles A. Roberts replied 1 year ago.
Hello and thank you for using justanswer.com. My name is XXXXX XXXXX I will do whatever I possibly can to help answer your questions.Smile I am very sorry this complication has happened to you. Cry Can you tell me if you have any external devices like a mouse or keyboard or anything USB related currently connected to this machine?
Customer: replied 1 year ago.

I have disconnected everything except the wireless mouse and keyboard.

Expert:  Charles A. Roberts replied 1 year ago.

Ok, this is going to sound strange but, disconnected the mouse and keyboard. Then hold the power button till the computer turns off then while keeping the mouse and keyboard disconnected power the computer on and tell me if it tries to boot up.

 

Please do not leave any feedback until this session is completed thank you.

Customer: replied 1 year ago.

It tries to boot but now I have a message displaying. "AMD data Change...Update New Data to DMI"

Expert:  Charles A. Roberts replied 1 year ago.
OK shut down the machine reconnect the keyboard and mouse and then turn it back on and tell me if you still get that same message if you do let me know.
Customer: replied 1 year ago.

Yes, I get the same message.

Expert:  Charles A. Roberts replied 1 year ago.
Ok I think it's F2 or F1 to get into bios. Look in the BIOS for a setting called update ESCD and disable it. If you can't locate it try restoring the bios to default. Now if it does give you the option to boot at all normally you may do that as well.
Customer: replied 1 year ago.

I looked through every option in BIOS and ESCD is not listed. I don't see an option to restore the bios to default.


 


 

Expert:  Charles A. Roberts replied 1 year ago.
When the machine was running did you notice any changes or anything like that? Speed lagging anything out of the ordinary.
Expert:  Charles A. Roberts replied 1 year ago.
Also have there been any additional add in cards or upgrades to that machine?
Customer: replied 1 year ago.

None I have done but windows automatically does an update. That's what happened this time. I left it on overnight and it had restarted but never to the windows screen.

Expert:  Charles A. Roberts replied 1 year ago.
I see, ok try this Restart the machine and push alt and F10 at the same time When you see the Acer screen come up and tell me if that does anything at all?
Customer: replied 1 year ago.

The only thing that comes up is the AMD Data Change message.

Expert:  Charles A. Roberts replied 1 year ago.

Ok Acer never comes up at all?

Customer: replied 1 year ago.

The Acer screen comes up but when I do alt and F10 at the same I get the AMD message. Make sure we are talking about the same screen, it's the one that goes by really quick and says in the bottom left F12 for setup.

Expert:  Charles A. Roberts replied 1 year ago.
That is correct. Ok this time Try pushing F2 and tell me if it does anything.
Customer: replied 1 year ago.

Same AMD message I am pushing F2 continuously.

Expert:  Charles A. Roberts replied 1 year ago.
Ok I was hoping this was a simple error produced by a settings and it doesn't look like this is the case. This means the hard drive may be having a problem which is what caused the blinking cursor in the first place. I want to check and see if there is a response. Try pushing F10 then F11 then Try F12 tell me if anything happens and if you get any kind of boot options.
Customer: replied 1 year ago.

F12 I get the Boot menu

Expert:  Charles A. Roberts replied 1 year ago.

OK good that's intact. Ok looks like the problem has been caused by windows update. This is what you are going to need. You are going to need the original recovery software from Acer. Since the built in recovery is failing. First you will want to contact acer at 1-866-695-2237. Let them know what happened they may have a special way of activating the recovery partition. They will be able to also tell you exactly if the hard drive has malfunctioned also. If it has it would need to be replaced if not you may just need the recovery software sent to you. Contact them to be %100 sure but either way windows will need to be ran through a repair.

Customer: replied 1 year ago.

I will contact Acer. Thanks.

Expert:  Charles A. Roberts replied 1 year ago.
You are welcome and thank you Sandy.Smile
Charles A. Roberts, PC Tech
Category: Computer
Satisfied Customers: 2437
Experience: 2 year degree from ITT Technical Institute.
Charles A. Roberts and 12 other Computer Specialists are ready to help you

JustAnswer in the News:

 
 
 
Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.
 
 
 

What Customers are Saying:

 
 
 
  • My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed. One Happy Customer New York
< Last | Next >
  • My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed. One Happy Customer New York
  • I am very happy with my very fast response. Eric is very knowledgeable in the subject area. Thank you! RP Austin, TX
  • Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill Bill M. Schenectady, New York
  • The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you! Frank Canada
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C. Freshfield, Liverpool, UK
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex Los Angeles, CA
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP Hesperia, CA
 
 
 

Meet The Experts:

 
 
 
  • Andy

    Computer Consultant

    Satisfied Customers:

    5311
    11yr exp, Comp Engg, Internet expert, Web developer, SEO
< Last | Next >
  • http://ww2.justanswer.com/uploads/EN/Engineer1010/2012-6-9_132423_jaj12a.64x64.jpg Andy's Avatar

    Andy

    Computer Consultant

    Satisfied Customers:

    5311
    11yr exp, Comp Engg, Internet expert, Web developer, SEO
  • http://ww2.justanswer.com/uploads/BA/barrenrock/2011-10-19_215925_JamesJAFinal.64x64.jpg James's Avatar

    James

    Sr. Computer Support Expert

    Satisfied Customers:

    8376
    20 years of experience building, fixing and servicing PCs and operating systems.
  • http://ww2.justanswer.com/uploads/zeyank/2009-09-26_154244_P8110079.png Ryan H.'s Avatar

    Ryan H.

    Computer Support Specialist

    Satisfied Customers:

    1741
    A+ Certified Technician - 10 Years experience working with all types of computer systems.
  • http://ww2.justanswer.com/uploads/JA/jadedangel57/2011-11-8_193134_janenewsm.64x64.jpg Jane Lefler's Avatar

    Jane Lefler

    Sr Prog Analyst / Technician

    Satisfied Customers:

    0
    Computer Programmer / Technician/ Consultant 16+ years
  • http://ww2.justanswer.com/uploads/RO/robmpreston/2013-9-23_233814_mijiFZm.64x64.jpg RPI Solutions's Avatar

    RPI Solutions

    Support Specialist

    Satisfied Customers:

    3476
    5+ Years in IT, BS in Computer Science
  • http://ww2.justanswer.com/uploads/BA/barunrath/2012-7-5_201954_Profilepic2.64x64.jpg B. Rath's Avatar

    B. Rath

    Computer Support Specialist

    Satisfied Customers:

    8671
    Certified Computer/Networking Support Specialist.
  • http://ww2.justanswer.com/uploads/FS/fszcze/2012-6-18_181848_500test.64x64.jpg Frederick S.'s Avatar

    Frederick S.

    Computer Specialist

    Satisfied Customers:

    7240
    Computer technician and founder of a home PC repair company.