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Marco
Marco, IT Consultant
Category: Computer
Satisfied Customers: 688
Experience:  10+ years of experience as an IT Consultant.
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I have a windows 8 pc. All of my files and icons show the

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I have a windows 7 pc. All of my files and icons show the extension "ink" How can I delete them?


businesslegions :

Hi there,

businesslegions :

My name is XXXXX XXXXX I'll be assisting you with this issue.

businesslegions :

Just to confirm, are all the files that you see in windows explorer, have an extension .ink?

businesslegions :

I believe the problem is related to a malware that has infected your computer. To fix this issue please follow these steps:

Download, Install Malwarebytes and scan your computer:
http://fileforum.betanews.com/detail/Malwarebytes-AntiMalware/1186760019/1

businesslegions :

Then once the scan is complete follow the steps highlighted on this website: http://www.winhelponline.com/blog/file-asso-fixes-for-windows-7/

businesslegions :

Let me know how you go.

Customer:

I followed both steps, but I still show the extensions. Please help.

businesslegions :

did you malwarebytes software pick up anything?

Customer:

No

businesslegions :

what happened when you clicked on different file extension on the page I provided? http://www.winhelponline.com/blog/file-asso-fixes-for-windows-7/

Customer:

I cannot find "ink" on the list.

businesslegions :

no as part of the instructions you need to download all of them

businesslegions :

to replace the ink to their original extension

businesslegions :

what has happened is a virus or malware has replaced the original extensions with .ink

businesslegions :

so now we have to revert back

Customer:

How do I revert back?

businesslegions :

on the website I provided you there is the instructions at the bottom:


To fix the association for a particular file type:


1. Download the corresponding fix from the above table. (Use Right-click – Save as option in your browser to download the fixes.)


2. Unzip the file and extract the .REG file to Desktop.


3. Right-click the REG file and choose Merge. Alternately, you can open the Registry Editor and then using the Import option from the File menu, to merge the REG file contents.


Note that you need to be an administrator to apply these fixes.

businesslegions :

how are you going with this?

Customer:

What extension do I click on the chart?

businesslegions :

you need to select all of them one by one

businesslegions :

let me find one that just has all of them combined

businesslegions :

would that make it easier?

businesslegions :

<click here> - try this one click on the link then when the page opens click save as and save the file to your desktop

businesslegions :

then once the file finishes double click on it

Customer:

I can bring up the files, but how do I save it and save it to the desktop?

businesslegions :

right click on the page

businesslegions :

and the select save as

businesslegions :

does that work?

Customer:

I have an icon on the desktop. Now, what?

businesslegions :

ok can you double click on it

businesslegions :

so press the left button twice

businesslegions :

on the mouse

Customer:

Do I run this?

businesslegions :

yes

businesslegions :

run it

Customer:

I got the following error message: Cannot import C:/users/bill/desktop/linkfile_fix.reg. Not all data was successfull written to the registry. Some keys are ipen by the

businesslegions :

ok that's fine

businesslegions :

has it changed the .ink

Customer:

No

businesslegions :

nothing was changed? are you an administrator of the computer?

Customer:

It is a stand alone pc.

businesslegions :

ok do you have any antivirus software installed?

Customer:

Yes. Secure anywhere.

businesslegions :

ok let's try to run the system restore

businesslegions :

can you click on start

businesslegions :

and in the search box type system restore

businesslegions :

then click system restore

businesslegions :

then select to an earlier date

businesslegions :

of when you didn't have a problem

businesslegions :

let me know if you get stuck at any point

businesslegions :

how did you go?

Customer:

I had to restore it to the oldest point listed and the extensions are gone..Thank you.

businesslegions :

no problems.

businesslegions :

can you run a scan using Secure Anywhere

businesslegions :

just to make sure there are no viruses

businesslegions :

if you can rate my services that would be great

Customer:

The scan showed no errors.

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