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Ok try this the button that you usually use to turn it on hold it down for 30 seconds and tell me if it shuts off please.
Please don't leave any feedback until the session is complete. Thanks
Ok it turned off
Ok now turn it back on and tell me if it goes back to normal screen and doesn't just freeze. If it goes back to normal and is out of the other state let me know if not and it's back to normal function. Then: Please click on the smiley face if I have helped you today so I am credited for my time assisting you. Clicking the smiley face does not add additional costs and only by you choosing the smiley face am I compensated. Please don't leave negative feedback, If something isn't working let me know and I will continue working with you to resolve it! Positive Feedback and Bonuses are not expected, but are always appreciated!