How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Richard Your Own Question
Richard, Computer Specialist
Category: Computer
Satisfied Customers: 34655
Experience:  Over 20 years of consulting to the IT industry
Type Your Computer Question Here...
Richard is online now
A new question is answered every 9 seconds

hello, I am trying to update the frontpage of my site but

This answer was rated:

hello, I am trying to update the frontpage of my site but when I try to save the changes nothing happens and it freezes. I have to refresh my screen and then save again to get out but of course the changes I made are gone... never seen this before and I have been updating the front page for two years... any ideas?
Thanks for your Question. My name is XXXXX XXXXX I look forward to assisting you.

Can you please tell me which version of Frontpage you are using?

Thank you

Customer: replied 3 years ago.

Actually I am using Jommla. I was referring to the "frontpage" of the website.


Thanks Mitch, I though Frontpage the Web Editing Tool, no problem.

Which Internet Browser are you using? eg: Internet Explorer?

Thank you

Customer: replied 3 years ago.

Windows 7 and Explorer

Thank you

Please do the following in Internet Explorer

Click Tools (the gear wheel top right) than Internet Options

Click on the General Tab and Delete all Temporary Internet Files.

Than click the Advance Tab and click Reset

Then restart your computer and try to update your front page.

Let me know the results please

Thank you
Customer: replied 3 years ago.

I did what you suggested and I still have the same problem



Can you download Google Chrome from here please Mitch

Install it and run it. Log into your Joomla site with this and try to make the change.

This is going to rule out your computer as the problem here.

Let me know the results please

Thank you

Customer: replied 3 years ago.

That did the trick!




Your welcome Mitch!

IT just need this installed to get it working.

If you have continued problems, or would like any additional information or assistance, please do not hesitate to let me know.

And if you can take a second to rate my service, that would be greatly appreciated.

Thank you
Richard and 5 other Computer Specialists are ready to help you

Related Computer Questions