How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Michelle Your Own Question

Michelle
Michelle, Computer Support Specialist
Category: Computer
Satisfied Customers: 4768
Experience:  B.Sc. Computer Science with Honors
26798893
Type Your Computer Question Here...
Michelle is online now
A new question is answered every 9 seconds

I have a dell studio 1537 that will not power on

This answer was rated:

I have a dell studio 1537 that will not power on

Michelle :

Hi this is Michelle and i will be assisting you.

Customer:

hi

Michelle :

i would like to tell you that during troubleshooting we might land up or identify that the computers hardware is bad in that case please do not expect a fix as you know we can only identify the cause and will let you know what part is bad and will suggest the correct part to replace for a fix.

Customer:

ok

Michelle :

does the led light up on the ac adapter when its connected to the power outlet.

Michelle :

dont connect it to the computer now

Customer:

yes it is blue

Michelle :

just connect it to the wall outltet

Customer:

and there is a small white light just above the ac adapter connection site that is lit up and white

Michelle :

ok good

Michelle :

do you have a volt meter by any chance.

Customer:

actually i think my husband does, just a moment

Michelle :

ok

Customer:

ok i have it

Michelle :

set the meter to dc volt 20 and above

Michelle :

insert one pin inside the adapter pin and connect the other point on the outside of he connector which is shiny steel

Michelle :

it must give you a reading of 19v dc

Michelle :

if the voltage read 19v dc then we can consider the ac adapter to be in good shape.

Michelle :

then we will proceed to the next steps with the computer

Customer:

sorry, never used this and my husband is sleeping...the meter is on and in voltage position, how do i set it to 20?

Michelle :

if its set to dc then its fine

Michelle :

measure the voltage on the connector which goes to the computer

Customer:

ok set to dc

Michelle :

if you look at the connect you will see a hole in it.

Michelle :

i am talking about the connector which goes into the comuter

Customer:

the end of these pins dont fit

Customer:

there is a clamp on the end of the meter like a big claw

Michelle :

you have two wires one red other black which has a pin like connector

Customer:

this is an hvac clamp meter

Customer:

yes just like you described

Michelle :

Full Size Image

Michelle :

insert the red one to the hole on which the connector has and the other one to the outside steel portion

Michelle :

it will read a voltage reading

Customer:

it read OL

Michelle :

its not set to correct dc reading

Michelle :

never mind if the ad adapter is bad then the led light on the adapter will not glow when connected to the wall outlet

Michelle :

lets move to the computer now.

Michelle :

remove the battery of the computer

Customer:

i looked it up, overlimit

Customer:

ok done

Customer:

sorry for the delay, i didnt realize you had answered the screen does not show your newest answer, i have to manually scroll

Michelle :

ok

Michelle :

did you remove the battery

Customer:

yes

Michelle :

now connect the ac adapter to the computer

Michelle :

make sure the ad adapter it on and connected to the wall outlet

Customer:

ok done

Michelle :

press on /of button on the side, as soon as it turns on , press it again to turn it off

Michelle :

do this for 3 to 4 times

Customer:

ok

Michelle :

let me know once done.

Customer:

done, now the white light does not stay on

Michelle :

on the adapter?

Customer:

no on the computer

Michelle :

and the light on the adapter is lit on

Customer:

yes the adapter light is on, and when I first plug it in the white light on the laptop comes on and goes immediately off, before taking the battery off it stayed on

Michelle :

its the charging light not to worry

Customer:

ok

Michelle :

it goes off because the battery is not present.

Customer:

ok makes sense

Michelle :

pus the power button on the computer and tell me do you hear any beep code

Customer:

no

Michelle :

unplug the ac adapter from the computer

Michelle :

flip the computer and open the memory bay at the bottom

Michelle :

remove the memory modules and then try connecting the power and turn on the computer

Michelle :

if you get 3 long beeps then it means the motherboard of the computer is good

Michelle :

the memory modules or one module is bad

Customer:

i just removed both of the memory modules, plugged it in and pushed power no beeps

Michelle :

no beeps without memory module?

Customer:

no there are two they are both out

Michelle :

sorry to say but if there is no beep codes that indicates a motherboard failure.

Michelle :

how old is the computer/

Michelle :

can you tell me the service tag number i can check the warranty

Customer:

ok, so this laptop is done, it is older

Michelle :

i can give you options if its worth repairing.

Customer:

yes DB90MH1

Michelle :

give me a moment please

Customer:

thanks

Michelle :

Purchase on 4/16/2010 warranty expired on 4/3/2011

Customer:

ok good to know

Michelle :

i am looking for a refurbished or a new motherboard price

Michelle :

give me few mins

Customer:

thank you

Michelle :

here are the 3 links for motherboards available at ebay amazon and parts people

Michelle :

you may check out the price and order

Michelle :

i will give you the link to a service manual so that you may replace the motherboard yourself

Michelle :

give me a moment

Michelle :

here is link below for service manual

Customer:

thank you this is so much help! If I replace the mother board is there any possibility that it is anything else, or does that take care of it all?

Michelle :

let me know if you have any questions

Michelle :

there is a rare chance of memory being faulty ..other than that all other parts should be fine

Michelle :

you can replace motherboard and if any problem comes up just let me know and i will assist you

Customer:

one last question, if we decide it is not worth fixing, what part do i remove before recycling...just the memory cards?

Michelle :

in case you wish to send it to recycle take the following parts out

Michelle :

memory, processor, hard drive and dvd drive

Customer:

thank you!

Michelle :

"Please rate the chat with smiley below if the information you got from me was helpful; else in case the above information was not helpful,instead of rating bad or poor please let me know so that i may assist you further on the issue.
In case of hardware failure i can tell you what part has faulted. i would appreciate if you would rate my answer to this question considering that in case of hardware faults i can tell what part is faulty but cannot make a bad part work again".

Michelle :

thanks for choosing just answer

Michelle :

you may rate with a smiley and click on submit

Michelle and 2 other Computer Specialists are ready to help you