Did you just get my answer? It didn't show anything after I sent it
Just answered your questions for a second time. I clicked on 'reply to expert' and I am getting this screen back. Are you getting my response to your 3 questions?
I have Windows 7. I need Adobe reader and all it's components. What is screen sharing?
I am guessing that is safe (I mean as far as does not open my computer to anyone who wants to get in there?) This might seem like a stupid question but I don't understand a lot of that.
If it is safe, then let's do that
I have resolved the issue via remote support. If you need anything else, please let me know any time. Also, please rate my service. Thank you very much.