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Michael Hannigan
Michael Hannigan, Information Systems Manager
Category: Computer
Satisfied Customers: 11653
Experience:  25 Years Experience in Field. MCSE, ICCP, CNE, Greenbelt
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Still unable to get on my tablet. Pretty much when I turn

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Still unable to get on my tablet. Pretty much when I turn the power on, it shows the Nvidia logo and looks like it's going to open, shows the keypad ( like a phone keyboard) stays on for a second then powers off.

MichaelHannigan :

Hello. My name isXXXXX will be your Primary Care Technician and I can assist you with your question.

MichaelHannigan :

What is the model number of the tablet?

JACUSTOMER-u87qb49y- :

Excite 10 AT305-T16

Michael Hannigan and 3 other Computer Specialists are ready to help you
Thank you.

Please try the following.

Press and hold the power button until you get a dialog. On that dialog select "Restart now" and allow it to restart completely.

If that doesn't resolve the issue, press and hold the power button for a full 30 seconds.

If after restarting the issue remains, you can do a factory reset. It will erase all personal settings but it should bring it back to working condition. To do that, press and hold power while holding volume up and select from the options there to do a factory reset.

Please let me know if you have any questions.

Mike

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