Hello and thank you for the request today.
May I ask if the computer is connected with a cable or wireless?
Thank you for the update.
May I remote into your system, and take a look at a quick analysis that I can run?
What do you need?
Thank you.Please, click the following link and allow the remote app to run: http://22.214.171.124:8040/?Session=f31d024e-4348-46dc-97e5-77ebc533328d&SUPPORT=NET
Well what do you need to do on my computer?
I need to analyze your network configuration and locate the issue.
I am just a paranoid person is all.
that is okay
We don't have to do the remote if you do not wish to do so.
i already downloaded it
It loaded partly, but is not working.
Are you still with me?
I lost connection.
Need me to go back downstairs?
Very good. All looks good. Please, keep me updated if you have any problems in the future.