The device is the WD SmartWare 3.0
I just got it and just hooked it up to my computer which has Vista on it. This is the only connection that I have made.
This little laptop is the only machine that I have. I figure that it I probably did something wrong. I just wish my grandson lived closer.
Click on this link: That way I can connect to you temporarily. http://18.104.22.168:8040/?Session=967db78d-6923-408c-a1d9-1180322b6788&SUPPORT=JAVAW
My machine won't let my use the remote application.,
I just can't get the computer to agree to your help in a remote manner. Should we just forget it. I don't want a monthly contract. I just don't have the income.
ok, I did check the remote agreement but the response was that it said that the application couldn't start and to contact the vendor. I have done the remote thing in the past and it went fine.
That tells me something right there. It means there is an actual problem with windows vista which is not uncommon for that version of windows. It's also related to the malfunction you are experiencing so the external hard drive is not malfunctioning. If I instruct you, would you be willing to set your computer back to an earlier date and time if instructed. None of your important data would be damaged or removed.
I am a good sheep. I will follow your instructions as best I can. Let's do it.
Go to this link and follow the instructions: Remember take it back to the earliest time you can. http://windows.microsoft.com/en-US/windows-vista/Turn-back-time-on-your-PC-Undo-system-changes-with-System-Restore
I saw that something had been check to thwart any remote assistance. I fixed that so maybe you can activate it now.
It is working now. I put the date back to April 3, 2013.
I don't even know how to check at this point. Let's try the remote one more time, please.
Sure, click on this link to connect us: http://22.214.171.124:8040/?Session=8427556f-11c9-4897-af14-67ed44bd9ea8&SUPPORT=JAVAW
I am just so frustrated. I don't know what to do next. The remote just won't work. The date is set back. How do I find out if the external drive is working? When I go to it's home page, it really doesn't work properly. Should I just delete it and reinstall it?
The same answer came up saying the same thing One of the USB devices which is external has "malfunctioned" It says that Windows doesn't reconize it. It says to replace it. Could the actual device be bad?
Gotcha. I think that I will take the whole mess to the local tech and have him try the new device in one of his machines. Maybe, I just need a new computer but I don't want to lose all the info on this one. He can help me with it.
You have been an etreme help to me. I thank you very much.