How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Barun Your Own Question

Barun, Computer Support Specialist
Category: Computer
Satisfied Customers: 11066
Experience:  8+ years of professional experience in providing support for tech-related issues, including computers, email and software.
Type Your Computer Question Here...
Barun is online now
A new question is answered every 9 seconds

I purchased a 2tb WD backup yesterday. A user manual was not

This answer was rated:

I purchased a 2tb WD backup yesterday. A user manual was not included. I need to speak w/ a tech support technician on the phone. Is a manual available online?
Hi, and thank you for asking your question.

Could you let me know the full name and/or model number of the WD drive you purchased, please?

Customer: replied 3 years ago.


Okay, thank you for the clarification. You may download a PDF user manual for your WP My Password XXXXX drive, using the following link:‎

Please note that you will need to install Adobe Reader, if you don't have it already installed, in order to view the PDF manual.

Additionally, if you need any support/help with installing and using the external drive, please refer to the following support article:

Hope it helps. Do let me know if I could be of any further assistance with this issue. Thank you!

Barun and 8 other Computer Specialists are ready to help you