Hello, thank you for the question.
Do you happen to know how much RAM you have on your PC?
No I dont
Ok, here is how you can check.
Click on Start -> Control Panel -> System
On the bottom right corner of the screen there should be a summary of the version of Windows, along with information about your processor (CPU) and how much memory (RAM) you have.
3.21 GB ram
Ok, that's plenty to run Quark 8. Do you get this error every time you start it up or only sometimes?
The problem could be that other applications are consuming too much memory on the system for Quark to start.
We can check that too
Just for this particular job that I did. It was a Quark newsletter with a Corel clip art file that I imported
So you get the memory error only when opening a certain project?
Yes that's correct it says Out of memory. [-108]
Ok, this can happen on rare instances. You can use a tool to recovery the project.
I will give you a link to the tool, just give me one minute please.
I'm sorry, I was looking for other tools. The only one I know of that will recover the file is quite expensive ($199). It's called MarkzTools Recovery.
That's ok we cannot afford that I work at a non-profit. Public Library
You can try increasing the memory Quark 8 uses though
want to try it?
Ok one moment please.
Ok, it looks like Quark 8 already uses the available memory it can (there is no limit set in this version). One last thing you can try is checking what memory other applications are using.
Can you open Task Manager? To do this just go to Start -> Run, and type taskmgr
Not sure how I can
Once you go to Start -> Run -> Taskmgr, it should open
once it's open, you should see a tab called "Mem Usage". Just click that tab to sort from high to low
not seeing Mem Usage
Do you see Image Name?
in the "Processes" tab
Sorry, I left that out. Once in Task Manager, go to the Processes tab
in processes i see a list Quark is on the list
Do you see the "Mem Usage" column across the top?
If you click on it, it should sort your processes that are using the most memory from high to low
Quark is no 5 on the list 23, 160K
what are the top ones using?
firefox, avp, explorer, svchost, then quark
how much memory are they using?
firefox 174,448k, avp 88,400k, explorer 36, 068k, svchost 35, 724k, quark 23, 160k
Ok, that's not too bad either. Can you keep task manager open while opening the project in Quark to see how much memory it's trying to use?
If it's not using a lot of memory while opening, the problem is not really memory related but a corrupt file that needs to be repaired.
yes i can
Thanks, XXXXX XXXXX know how large the memory # XXXXX Quark gets while opening
28, 016 the file is opening but with an error message Out of memory. [-108]
And the memory didn't actually change..so it seems like a corrupt file.
Do you have a Quark customer number?
the memory changed to 5, 912k
so lower than it was even before
Yes lower! Quark customer service is closed til Monday. I have to get the job to the printer by Monday.Its our newsletter
Interesting. So the problem is definitely a corrupt file and not memory related. The only solution I can propose is the tool I mentioned earlier that will fix the problem.
Ok ill talk to my supervisor. Thanks for your help. This will cost $38. correct?
You are only charged if satisfied with the service given by rating "OK Service" or higher.
The service was ok. Thank you. That's 38. correct?
Thanks and have a great day
Thank you, XXXXX XXXXX you!