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Hello and thank you for your question today. My name isXXXXX look forward to helping you today.
I am sorry to hear that the trip to the repair shop didn't help much at all.
May I ask, which version of Windows you are running?
Vista....what happens if my computer crashes whelst I am chatting with you?
If that happens, just come back to this same page and continue with me.
In order to expedite this and fix it as soon as possible, may I start a screen sharing session with you and get this fixed?
so what happens next
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- If you are running Windows or a newer version of Mac OS, click the following link: https://secure.join.me/Download.aspx?webdownload=true- If you are running an older version of Mac OS X, please, use this link instead: http://www.macupdate.com/app/mac/42976/join.me Click the Download Now link on this page, download, and install the package. Then you can open it by going to your Applications folder and double clicking Join.me- Then download and allow that remote app to run.- Once it is finished, please, tell me the 9 digit number that appears on the top of your screen.
[Note: Enter the 9 digit number with spaces after each three numbers or it will be blocked on this page]
The LiveUPD.exe error can be the result of approximately 10 different applications. Once you allow me to remote in and take a look, I will be able to fix this for you with no problem.
Yes fire ahead
- If you are running Windows or a newer version of Mac OS, click the following link: https://secure.join.me/Download.aspx?webdownload=true- Then download and allow that remote app to run.- Once it is finished, please, tell me the 9 digit number that appears on the top of your screen.
One moment, please.
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If you wish to request me personally for any future questions, you can do so at the following link: http://www.justanswer.com/computer/expert-computertechmaster/
Thank you,- Jason