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LKT
LKT, IT Support
Category: Computer
Satisfied Customers: 506
Experience:  A+,CCNA, BS Network Communications
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Trying to log into my eBay account; had difficulty with iPad,

Resolved Question:

Trying to log into my eBay account; had difficulty with iPad, phone and now my computer. Does eBay ask people to "activate" their account by providing your full name, date of birth, mailing address, CREDIT CARD NUMBER, including expiration date and security code on the back? Oh yes, and don't forget the question asking for the password XXXXX my email account.

I use Kaspersky Safe Run for Websites; it doesn't detect anything but I am not comfortable providing eBay my credit card number, for instance, when purchases are made through PayPal.

Please advise.
Submitted: 1 year ago.
Category: Computer
Expert:  LKT replied 1 year ago.

LKT :

Hello, No ebay should not be asking for this information out of the blue. Make sure you are at the correct ebay site. Look in the URL field and make sure it says http://www.ebay.com

LKT :

You should do a full scan on your computer with Kaspersky to make sure you do not have a malware.

LKT :

Let me know if you have any questions that I can help with.

Customer:

OK I can do this. While it may seem a simple solution, I had an issue several months ago with PayPal that ultimately took multiple phone calls, cancelling my debit card, and other actions to ensure no one could access my information. If indeed this is what's happening again, it would seem there would be a way to caution others. I guess ultimately what I am saying is I already know about ensuring correct URL address and full scan of my computer. Any ideas/suggestions how to work around this roadblock, in which I seems to be defying the odds in terms of reoccurrence.

LKT :

Good advice is staying away from bad websites (which Kaperskys helps with) and bad emails. A lot of times these people trying to get your information will send a bad email that looks like it is coming from ebay/paypal and replicate a website that also looks like ebay/paypal to trick you into entering personal information (log in information).

LKT :

That's what it really comes down to, staying away from bad website, making sure your emails are legit, and keep the computer cleaned (virus/malware scans as often as daily)

Customer:

OK Thanks. XXXXX have to stop checking out eBay. I would still like to get the word out there so others are also warned.

LKT :

You're welcome. Keep vigilant with your internet security! Best of luck!

LKT, IT Support
Category: Computer
Satisfied Customers: 506
Experience: A+,CCNA, BS Network Communications
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