How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Chris L. Your Own Question

Chris L.
Chris L., Support Specialist
Category: Computer
Satisfied Customers: 4835
Experience:  Certified Computer expert with over 10 years experience.
Type Your Computer Question Here...
Chris L. is online now
A new question is answered every 9 seconds

RealNetworks(tm) RealDownloader PepperFlashVideoShim Plug-In

This answer was rated:

RealNetworks(tm) RealDownloader PepperFlashVideoShim Plug-In (32-bit) keeps crashing. I'd be really happy just to get rid of it. How can I best do this?

Hello and thank you for using Just Answer. My name is XXXXX XXXXX I will be happy to assist you.

I am sorry to hear you are having trouble.

What would be best is just to uninstall it and/or remove the plug in.

Which web browser is it that you are using, is it internet explorer, or maybe firefox or chrome?

Please let me know so I can further assist.

Thank you,

Customer: replied 3 years ago.

Google Chrome

Thank you.

Please try the following.

In chrome click on the settings button, this is on the top right and looks like 3 horizontal lines.

Once you click it choose Tools and then choose Extentions.

When you have the list of extentions open look for the real extension and click the garbage can icon next to it.

This will remove it from chrome and should solve your problem.

If you have trouble finding it or the above does not solve the issue please reply back to me so I can help you further.

Thank you,
Chris L. and 4 other Computer Specialists are ready to help you