my name is Chris
Do you have your restore disks?
Ok, you have to have something with an operating system on it
So that the machine get be restored
You possibly have a bad hard drive
and we would need that disk to try an install to see
when did this happen?
I bought this fix it repair from Walmart and when I ran the disk, it said nothing was wrong with the bootmanager
fix it repair?
it happened last Wednesday and I've been trying to search for answers, looking for the disk that came with the computer,
you are going to have to have a disk to repair windows
either by downloading it from a working computer
or buying one specific for the machine
I downloaded it from my laptop, put it on a disk and usb stick, changed the bios to start from the usb drive, it takes me to the system repair/system recovery/command prompt
downloaded windows 7?
see.. this is not a small project
if your operating system is gone
and the hard drive is good
you will have to get a bootable operating system disk
then load the operating system
then load the drivers for your computer
to make it work right
I am suspect of the hard drive right now
They don't just lose the operating system
so basically, I need a new computer, even though this one is only a couple of months old
you need that recovery disk
and at maximum if the hard drive is bad, your warranty should cover a new one
I have Windows 7 on the laptop I'm typing on, can I make a repair disk from it?
It will not work properly because they are different hardware set ups
does your emachine have a windows key on it?
What would you like to do here? Would you like me to find you a windows 7 download? and tell you how to make a bootable disk?
or do you want to get the right software from emachine?
can I do it from my laptop?
you can, but microsoft has taken down the windows 7 download
you used to be able to download it and install with your own key
Let me look and see what else is out there
ok, we can try using your laptop to create a repair disk
if you would like
but i can't guarantee it will work with 2 different hard ware set ups
ok...I'll try anything at this point
Click on Start -> All Programs -> Maintenance.
Tip: An alternative is to execute recdisc from the Run box or a Command Prompt window. If you do that, you can skip to Step 3 below.
Click on the Create a System Repair Disc shortcut.
Choose your optical disc drive from the Drive: drop-down box.
Insert a blank disc in your optical drive.
Note: An empty CD should be large enough for a System Repair Disc. I created a Windows 7 System Repair Disc on a new Windows 7 32-bit installation and it was only 145MB. If you only have a blank DVD or BD available, that's okay too of course.
Click the Create disc button.
Windows 7 will now create the System Repair Disc on the blank disc you inserted in the previous step. No special disc burning software is required.
After the System Repair Disc creation is complete, Windows 7 displays a dialog box that you can close by clicking the Close button.
Click the OK button back on the original Create a system repair disc window that's now showing up on your screen.
Label the disc as "Windows 7 System Repair Disc" and keep it someplace safe.
You can now boot from this disc to access System Recovery Options, the set of system recovery tools available for the Windows 7 operating system.
follow those instructions
on your laptop
and then we will try to recover the desk top with it
ok this is going to take me a few minutes
i'll be here
it's creating the disk
it says Windows 64 bit...does that matter? I thought it was Windows 32
We can try it if it's just a boot disk to see
you have a 64 bit and a 32 bit?
I think so, ok...so what's the next step
is it done?
put it in the emachine and reboot
it should say press a key to boot to the cd rom
and it will walk you through the restore if it finds the operating system
already done, it says Windows is loading file........
when you have options
please tell me what they are before you proceed
now it's displaying...selecting a process please select an option, Toshiba Recovery Wizard (Im assuming that's for the laptop) and System Recovery Options
go to system recovery options
now it's shows Use recovery tools that can help fix problems starting Windows. Select an operating system to repair, and in the box it has Windows 7 Home Premim
that is the version on the emachine right?
I think so, and now I'm at 'Choose a recovery tool', Startup Repair, System Restore, System Image Recovery, Windows Memory Diagnostic, Command Prompt
try start up repair
if that doesn't work we will do system image recovery
it says, Startup Repair could not detect a problem
I've been through this step before, it will still display Missing Operating System when I boot it back up
do the system image recovery then
ok, it says Windows cannot fins a system image on this computer,
that means you are going to need a windows 7 disk
or a new hard drive
I can't tell by not looking at it if the hard drive is bad
i would try a disk first though
you don't have to buy a whole new license
just a disk
and there is no way to download it to a disk if I already have bought it once?
I have the product key code
That's what I mean
all you need is a disk
not a new license
a blank disc?
an operating system disk
i am looking for one for you to either download and make
Ok, I think I found one
hang on for another minute
I'm going to give you a link
to a site
There are instructions on there and the 2gb file is there to download
it's got the complete operating system like i was looking for earlier
since you already have your key
this will work
halfway down the page
thank you for your time
click on the link with the same version
that your license says
or the key won't work
and no problem
I am here to help
It was just harder to find that windows software since microsoft took it off their site and are promoting windows 8 now
after you get this done
some stuff may not work on your emachine
you will have to get drivers from their site for whatever you need
did you find your version that matches the key?
I wrote down my product key number but didn't write down the version, is there a way to find out?
I don't want to download the wrong version
not without an operating system
i'm sure it is home premium
you just need to know whether it's 64 or 32 bit
If you can't remember, try the 32 bit first
worst that happens is it won't take the key
and you have to grab the other
but it's still better than the alternative
Are you getting the file?
yes...i found the original computer box, it's Windows 7 Home Premium 64 bit
I'm glad you at least had that
it's downloading now...2 more minutes, it's almost 3gb
lol...next time I'll make sure to put any disks I get with our computers in a safe place, this is my kids computer, no telling where they put it
that is a good idea
and after you get this done
make a restore disk
like you did from your laptop
Is there anything else I can help you with today?
no...hopefully this works, I appreciate your time...thank you for finding that site for me
there is where you need to go to get your drivers
select desk top at the top of the machine
and you should be good to go
I hope I've earned a good rating today
After you rate, I will flip this to Q&A and send the whole thing to your email
ok...have a great day
thank you, XXXXX XXXXX well