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Chris
Chris, Information Systems Manager
Category: Computer
Satisfied Customers: 246
Experience:  I have been running a retail Information Technology department for 8 years and working in IT for 13 years.
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my eMachine computer is displaying Missing Operating System,

Resolved Question:

my eMachine computer is displaying Missing Operating System, is there a way to fix it?
Submitted: 1 year ago.
Category: Computer
Expert:  Chris replied 1 year ago.

csfischer20 :

Hello

csfischer20 :

my name is Chris

csfischer20 :

Do you have your restore disks?

Customer:

no

csfischer20 :

Ok, you have to have something with an operating system on it

csfischer20 :

So that the machine get be restored

csfischer20 :

You possibly have a bad hard drive

csfischer20 :

and we would need that disk to try an install to see

csfischer20 :

when did this happen?

Customer:

I bought this fix it repair from Walmart and when I ran the disk, it said nothing was wrong with the bootmanager

csfischer20 :

fix it repair?

Customer:

it happened last Wednesday and I've been trying to search for answers, looking for the disk that came with the computer,

csfischer20 :

ok

csfischer20 :

you are going to have to have a disk to repair windows

csfischer20 :

either by downloading it from a working computer

csfischer20 :

or buying one specific for the machine

Customer:

I downloaded it from my laptop, put it on a disk and usb stick, changed the bios to start from the usb drive, it takes me to the system repair/system recovery/command prompt

csfischer20 :

downloaded windows 7?

csfischer20 :

see.. this is not a small project

csfischer20 :

if your operating system is gone

csfischer20 :

and the hard drive is good

csfischer20 :

you will have to get a bootable operating system disk

csfischer20 :

then load the operating system

csfischer20 :

then load the drivers for your computer

csfischer20 :

to make it work right

csfischer20 :

I am suspect of the hard drive right now

csfischer20 :

They don't just lose the operating system

Customer:

so basically, I need a new computer, even though this one is only a couple of months old

csfischer20 :

no

csfischer20 :

absolutely not

csfischer20 :

you need that recovery disk

csfischer20 :

and at maximum if the hard drive is bad, your warranty should cover a new one

Customer:

I have Windows 7 on the laptop I'm typing on, can I make a repair disk from it?

csfischer20 :

It will not work properly because they are different hardware set ups

csfischer20 :

does your emachine have a windows key on it?

Customer:

yes

csfischer20 :

good

csfischer20 :

What would you like to do here? Would you like me to find you a windows 7 download? and tell you how to make a bootable disk?

csfischer20 :

or do you want to get the right software from emachine?

Customer:

can I do it from my laptop?

csfischer20 :

you can, but microsoft has taken down the windows 7 download

csfischer20 :

you used to be able to download it and install with your own key

csfischer20 :

Let me look and see what else is out there

Customer:

ok

csfischer20 :

ok, we can try using your laptop to create a repair disk

csfischer20 :

if you would like

csfischer20 :

but i can't guarantee it will work with 2 different hard ware set ups

Customer:

ok...I'll try anything at this point

csfischer20 :


  1. Click on Start -> All Programs -> Maintenance.


    Tip: An alternative is to execute recdisc from the Run box or a Command Prompt window. If you do that, you can skip to Step 3 below.




  2. Click on the Create a System Repair Disc shortcut.




  3. Choose your optical disc drive from the Drive: drop-down box.




  4. Insert a blank disc in your optical drive.


    Note: An empty CD should be large enough for a System Repair Disc. I created a Windows 7 System Repair Disc on a new Windows 7 32-bit installation and it was only 145MB. If you only have a blank DVD or BD available, that's okay too of course.




  5. Click the Create disc button.


    Windows 7 will now create the System Repair Disc on the blank disc you inserted in the previous step. No special disc burning software is required.




  6. After the System Repair Disc creation is complete, Windows 7 displays a dialog box that you can close by clicking the Close button.




  7. Click the OK button back on the original Create a system repair disc window that's now showing up on your screen.




  8. Label the disc as "Windows 7 System Repair Disc" and keep it someplace safe.


    You can now boot from this disc to access System Recovery Options, the set of system recovery tools available for the Windows 7 operating system.



csfischer20 :

follow those instructions

csfischer20 :

on your laptop

csfischer20 :

and then we will try to recover the desk top with it

Customer:

ok this is going to take me a few minutes

csfischer20 :

yes

csfischer20 :

about 5

csfischer20 :

i'll be here

Customer:

it's creating the disk

csfischer20 :

nice

Customer:

it says Windows 64 bit...does that matter? I thought it was Windows 32

csfischer20 :

We can try it if it's just a boot disk to see

csfischer20 :

you have a 64 bit and a 32 bit?

Customer:

I think so, ok...so what's the next step

csfischer20 :

is it done?

Customer:

yes

csfischer20 :

put it in the emachine and reboot

csfischer20 :

it should say press a key to boot to the cd rom

csfischer20 :

do that

csfischer20 :

and it will walk you through the restore if it finds the operating system

Customer:

already done, it says Windows is loading file........

csfischer20 :

when you have options

csfischer20 :

please tell me what they are before you proceed

Customer:

now it's displaying...selecting a process please select an option, Toshiba Recovery Wizard (Im assuming that's for the laptop) and System Recovery Options

csfischer20 :

go to system recovery options

Customer:

now it's shows Use recovery tools that can help fix problems starting Windows. Select an operating system to repair, and in the box it has Windows 7 Home Premim

csfischer20 :

yes

csfischer20 :

that is the version on the emachine right?

Customer:

I think so, and now I'm at 'Choose a recovery tool', Startup Repair, System Restore, System Image Recovery, Windows Memory Diagnostic, Command Prompt

csfischer20 :

try start up repair

csfischer20 :

if that doesn't work we will do system image recovery

Customer:

it says, Startup Repair could not detect a problem

Customer:

I've been through this step before, it will still display Missing Operating System when I boot it back up

csfischer20 :

do the system image recovery then

Customer:

ok, it says Windows cannot fins a system image on this computer,

csfischer20 :

ok

csfischer20 :

that means you are going to need a windows 7 disk

csfischer20 :

or a new hard drive

csfischer20 :

I can't tell by not looking at it if the hard drive is bad

csfischer20 :

i would try a disk first though

csfischer20 :

you don't have to buy a whole new license

csfischer20 :

just a disk

Customer:

and there is no way to download it to a disk if I already have bought it once?

Customer:

I have the product key code

csfischer20 :

That's what I mean

csfischer20 :

all you need is a disk

csfischer20 :

not a new license

Customer:

a blank disc?

csfischer20 :

no

csfischer20 :

an operating system disk

csfischer20 :

i am looking for one for you to either download and make

csfischer20 :

Ok, I think I found one

csfischer20 :

hang on for another minute

csfischer20 :

alright

csfischer20 :

I'm going to give you a link

csfischer20 :

to a site

csfischer20 :

There are instructions on there and the 2gb file is there to download

csfischer20 :

it's got the complete operating system like i was looking for earlier

Customer:

ok

csfischer20 :

http://www.pcworld.com/article/248995/how_to_install_windows_7_without_the_disc.html

csfischer20 :

since you already have your key

csfischer20 :

this will work

csfischer20 :

halfway down the page

Customer:

thank you for your time

csfischer20 :

click on the link with the same version

csfischer20 :

that your license says

csfischer20 :

or the key won't work

csfischer20 :

and no problem

csfischer20 :

I am here to help

csfischer20 :

It was just harder to find that windows software since microsoft took it off their site and are promoting windows 8 now

csfischer20 :

after you get this done

csfischer20 :

some stuff may not work on your emachine

csfischer20 :

you will have to get drivers from their site for whatever you need

csfischer20 :

did you find your version that matches the key?

Customer:

I wrote down my product key number but didn't write down the version, is there a way to find out?

Customer:

I don't want to download the wrong version

csfischer20 :

not without an operating system

csfischer20 :

i'm sure it is home premium

csfischer20 :

you just need to know whether it's 64 or 32 bit

csfischer20 :

If you can't remember, try the 32 bit first

csfischer20 :

worst that happens is it won't take the key

csfischer20 :

and you have to grab the other

csfischer20 :

but it's still better than the alternative

csfischer20 :

Are you getting the file?

Customer:

yes...i found the original computer box, it's Windows 7 Home Premium 64 bit

csfischer20 :

ok

csfischer20 :

download that

csfischer20 :

I'm glad you at least had that

Customer:

it's downloading now...2 more minutes, it's almost 3gb

Customer:

lol...next time I'll make sure to put any disks I get with our computers in a safe place, this is my kids computer, no telling where they put it

csfischer20 :

that is a good idea

csfischer20 :

and after you get this done

csfischer20 :

make a restore disk

csfischer20 :

like you did from your laptop

csfischer20 :

Is there anything else I can help you with today?

Customer:

no...hopefully this works, I appreciate your time...thank you for finding that site for me

csfischer20 :

http://support.gateway.com/us/en/emac/default.aspx

csfischer20 :

there is where you need to go to get your drivers

csfischer20 :

select desk top at the top of the machine

csfischer20 :

and you should be good to go

csfischer20 :

I hope I've earned a good rating today

Customer:

you did...thanks

csfischer20 :

After you rate, I will flip this to Q&A and send the whole thing to your email

Customer:

ok...have a great day

csfischer20 :

thank you, XXXXX XXXXX well

Chris, Information Systems Manager
Category: Computer
Satisfied Customers: 246
Experience: I have been running a retail Information Technology department for 8 years and working in IT for 13 years.
Chris and 8 other Computer Specialists are ready to help you
Expert:  Chris replied 1 year ago.
Thank you for the good rating. It was nice working with you today. If you get hung up anywhere, please feel free to update here with any questions regarding this install and I will continue to help you.

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