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Hello, and welcome to justanswer/pearl, a pay site for expert technical help. My name is XXXXX XXXXX I’ll be assisting you today.
Please tell me what is the brand and model of external drive?
the unit is a western digital
ok, hold on a minute. I think there is a tool that will work with that drive. Which model do you have and the size?
1 TB My Book
is it a Passport drive or a Essential?
Windows is saying that the EDD is no longer located in Computer. Verify the systems location and try again. I keep opening the computer listing of all EDD &/ HDD and it keeps saying the same thing.
Nevermind my last question, I see it is a My Book, is it an Elite, or just a My Book?
a My Book that will work (should work) on both PC and MAC
Yes you are correct it will. However traditionally it would be formatted as fat32 and be limited to 4gb. But now there is a NTFS-3G, which allows the full size of the drive. Give me a minute to find the info you need. Okay?
Okay and thanks
Are you familiar with the NTFS-3G?
Am prepared to give it a try though
ok, hold on while I gather a good instruction sheet for you.
I need to know, how good are you with a mac?
Using ntfs-3g is very techy so to speak.
I own a PC
techy doesn't worry me to much
Aren't you trying to get this drive to be read on both a pc and a mac though?
Yes I need it for work
ok, then give me a few more minutes. I think you will need to install something on the mac, but let me verify this too.
The unit was working fine until about 6 hours ago
Is there data on the drive that you need to save?
None at the moment. I just completed tranferring the files when this happened.
So first we need to make sure we can do a complete format of the drive from the PC. Using NTFS. So when you try that you are getting the error that it is unable to do this correct?
and is now not even recognisig the EHD
OK, I want you to try to do a test using this software I will paste in my next message
just a sec
Here you go, this is a WD tool, that should work. Download and install it. Then run it.http://download.wdc.com/misc/WD_Quick_Formatter_Win_1_2_0_10.zip
To reformat your drive to the NTFS (Windows) or HFS+ (Mac) file format, please follow the instructions below:
That did not work well, here is the link to what I tried to paste there for you.http://wdc.custhelp.com/app/answers/detail/search/1/a_id/3868
Try this out and let me know when your drive is formatted. We can then proceed after that to get it to work on the mac side too.
English language definitions not found in the registry. Invalid installation. Exiting WinZip.
Do I perhaps need to remove EHD from the system and plug it back in again?
I would perform a complete reboot. Unplug the WD drive, shutdown, reboot, after your in windows all the way then plug in the WD drive again.
Okay will give this a go. I will be off line for the next 5 mins. How do I get back to talking with you?
NP, also here is another copy of the WD Quick Formatter that I removed all the un-needed language files.
I will be here when you get back
If it does not work then try this one.http://www.mediafire.com/?g2szh09p86z4q20
see you soon
I have left the EHD unplugged from the system
I just tried downloading the mediafire program and same came up regarding English language definitions not found in the registry. Invalid installation. Exiting WinZip.
That seems to be an error with winzip. Please download and re-install winzip and that should fix that issue.
okay will do now
keep me updated when you can
Hi This looks like it is going to take forever Seems each time I do something in relation to the issue something else needs fixing.
AS I don't wish to waste your time I will give you a decent score and if you aree around later I will contact you them for further information. Thanks. Liz
I appreciate it, but I am here to make sure your satisfied. I will be around when you need. Go ahead and rate my service, then if you need more assistance just come back to this question and fire your questions at me. I will get an email and will reply right away. Thanks for your patience.
Sometimes formatting can take some time. You mentioned fixing one thing and others arise that need fixing, care to tell me the issues? I might be able to assist further if you want.