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Samsung 350V laptop; primary partition is corrupt; how do I run recover to completely reload the system back to factory standard? How long do we need to wait for a response?
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Toby K -
We already tried F4 (as noted in our original question and supporting notes), it does not present the options you listed, instead says it is repairing the computer and eventually cycles to "running diagnostics" which return to "running repair", which ends in "running diagnostics", these keeps up for hours. Do you have another solution for initiating a system restore?
Yes, we are pressing F4 at soon as we turn it on; the screen says "RECOVERY" at the top, has status bar (alternating light and dark blue stripes) and "Please Wait" with a yield sign next to it; this is followed by a .NET Framework error exception message with Details, Continue, or Quit buttons. Quit shuts the machine down, Continue goes into the loop we mentioned above and DETAILS says the "System IO exception, the disk structure is corrupt and unreadable" The laptop was purchased in January 2013.
I have received notice back from the samsung warranty people and they have informed me the factory warranty has been voided because there is no operating system on the machine. I never removed the operating system from it, nor would i know how to do that, so I feel at a loss in this situation. I had also purchased a 2-year warranty from the office supply store i bought it at, yet they had also directed me to the samsung manufacturer. I am not sure what else to do in this situation.