Thank you for the question. This is a problem with the video card driver on your machine. You will need to re-install the video card driver from the Dell Dimension E521 driver downloads page. The first one listed on the page should work for you unless you ordered a custom video card when you purchased your machine.
Would this be Nividia? Or can I double click on the hot button in your message and that will take me there?
Yes, you should click the link in my message. That will bring you right to the appropriate downloads page.
Do you have an nVidia card?
and then I just look for what exactly? Bear with me as I mentioned I'm 77 and a computer nerd.
No problem at all. There are a few downloads there that will help. I'd suggest starting by downloading the first one listed on the link I sent.
Ok, do you wait while I do this?
Yes, I will be here.
Looks like it will take awhile. It's an executable file, do I double click on it after it's downloaded to get it installed?
Yes, once it is downloaded just double-click it to launch the installer.
thank-you. It's at 17% now.
Are you going to wait here while it downloads?
yes. Unless you want me to get a hold of you when it's done.
or e-mail you tomorrow.
Nope, just making sure. I will stay here too.
There is also an nVidia download. Do you know if you have an nVidia card or not?
I don't want to hold you from another inquiry.
I do have a disc from Dell that has the device drivers on it, but not sure if Nvidia is on it or not.
Ok. You may want to start the download on the same page for the nVidia driver. It's the 8th one down on the list with the release date of 2/1/2007
OK, the first one is downloaded.
Ok, try running that while the other continues to download. If you're prompted to restart your machine, just say no for now and restart once you're ready.
It's asking me to select a folder to place the file in. It has c/dell\drivers\R60911 selected
Yes, that folder is fine.
It will create the folder, is that OK?
successfully unzipped. The other file has downloaded. I'm getting a message in German now.
Did the installer open when you ran the first file?
not unless it's in German.
It should have opened a window called "ATI Catalyst" that looks like this:
The second download tried to open but said it couldn't find a Nividia that was compatible with my download, so I had to close out of it.
Ok, no problem then. We'll use the first one.
yes that opened, but it was in German
Can you select English as the language?
If you need to re-open it, click the Start button on the bottom left corner of your screen, and type C:\dell\drivers\R60911 and then press enter
actually looks like the folder name is: C:\dell\drivers\R160911
so just type that in to the search box after clicking the Start menu
once the folder is open, double-click the file called setup.exe
I still have it open, and the top block of copy says [email protected]
Can you close it and re-open it? Once it opens, you should see the option to select the language
I've typed both versions and it says it cannot find the file.
What happens when you just type C:\dell and press enter
Ok, I got it open and clicke on the exe and the page opened to
now it wants to file it at C\programfiles\ati technologies
Yes, that is the actual install location it will use.
The first language was Norwegian by-the-way
Were you able to switch it to English?
New message: failed to find any installable components. No compatable hardware detected
Interesting, so then it seems you have a different video card than either the nVidia or the default cards.
Have you ever replaced the card?
Wouldn't know how
You can try the 4th download on the page.
I remember installing the NVidia
Actually, can you do this first...
click on Start, and type in Device Manager
Once Device Manager is open, check under "Display Adapters"
I typed that in the "run" window, and the answer came back Windows could not find device.
Is it case sensitive?
No. When you type Device, let it populate the list above with the suggested applications to open
You should see Device Manager listed
you type that in the run window right?
Yes, or just type devmgmt.msc and press enter
that opened up my JOHN PC folder, which has a lot of items listed, all with pull down menus. No Device Manager as such. There is a system devices folder which has a lot in it, but no device manager
Yes, that is device manager
Do you see "Display Adapters" in that list?
no. there is a Nividia nForce PCI system management though
Which section is that under?
Oh wait a minute I found the display adapter folder.
It has Nividia GEforce 6150 LE in it.
Ok thanks. Let me find that driver then.
thanks for your patience
Ok, click here then click the download button. Then click the Agree and Download button. Then same as before, just run the file it downloads.
OK, Nividia is opening up
Ok the drivers are installed and it wants me to restart the computer.
Yes, at this point you should restart. Do you know how to get back here?
That link will take you back to our chat.
all I have to do is find just answer, right?
Yes, however the link I sent will take you directly here. I can make you a much smaller one, just a second.
I didn't see the first link.
that seemed to have worked! Thank-you
Very glad to hear!
Thanks so much for your patience
can I delete those folders that I didn't need?
If you can, please rate my answer using one of the smiley faces below. It's the only way I am compensated for working on the question.
Yes, you can safely delete them
well, when you're dealing with an old man, it just takes awhile.