Hello my name is XXXXX XXXXX I will assist you today. Please let me know when you are ready to start.
ok lets start
I am here
Now, have you purchased the Rabbit TV USB from the Website
or from a store
OK, and do you have the Rabbit TV plugged into a USB port on your comuter now?
no..wait ..it was on tv
yes it is
Ok either way is fine.
now please go to Start button in bottom left corner of windows screen > choose Computer
When the computer screen opens you will see yoru drives listed such as the D: drive for DVD and the C: drive
Do you see the Rabbit TV listed there?
Pleased double click on it
Is the Rabbit TV starting up
ok i get as far as the video n after that is over i can't x it out to continue the registration
it did start n i filled out the account form n then a video started, after it was over it covered the registration form n i can't get it off
ok are you able to drag
the registeration form from behind it
let me try
no i can't
If you look on the start bar at the bottom. do you see 2 seperate icons. 1 for the form and 1 for the video?
ok let me look
no i don't see it
and you dont see any X on the video at all
Ok please try this
Hit the following keys at the same time CTRL + ALT + DELETE when a menu pops up Choose "Start Task Manager"
Let me know once you have taks manager up
but it will turn my pc off
ok i'll try
ok got it
OK now on the task manager there are some tabs at the top the first tab is applications
what do you see listed in that list
chatting with u...pc.....rabbit tv
ok click on Rabbit TV. Then choose End Task at the bottom right side
then go back to rabbit tv and double click on it and see if you can register again
rabbit tv is gone
and plug back in
got it back but the video is on n over the form
ok have you tried to let the video complete
maybe it will go away once its completed
no it stays
Ok you likely have a bad Rabbit TV USB device.
You can call this number
to have it replaced.
thank you very much,u have helped me alot