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Thank you for the question. Can you please tell me the make/model of the laptop you are using?
I have a Gateway laptop, not sure of the model.
Can you find the model number written somewhere on the machine? It's important to know so I can find the layout of the keyboard on that particular model.
Thank you, XXXXX XXXXX me a moment.
Can you tell me what happens when you do not hold down the function key? Does it print numbers instead of letters, or does it perform unexpected functions like dimming your laptop screen?
It prints the numbers that are on the keys instead of the letters.
I see. Can you please hold the Fn key and press the "NumLock" key?
If there is no NumLock key, you may need to press Fn+Scroll or Fn+Padlock
I don't know where the NumLock button is.
It was the Scroll button.
Did that fix the number lock issue?
Glad to hear. Thank you for your patience. Please rate my question using one of the smiley faces below. It was a pleasure working with you!