Hello and thank you for using this service,
Do you mean a BIOS password? This password XXXXX appear as soon as you turn on the computer. It's not easy to accidentally set it, and it's used for theft protection, so we are allowed to direct you to the appropriate support department at Dell in oder for them to help you remove the password. In most cases, proof of ownership will be required. Would this be satisfactory to you?
I need to fix it asap how long woll the process take ? And is it guaranteed to unlock the computer ?
Each Dell Inspiron has a master password XXXXX clears the BIOS password. Call Dell Technical Support at(NNN) NNN-NNNNto get this number.
Dell Technical Support will request the Service Tag and Express Service Code from the bottom of the Inspiron. If the current user is not the original Inspiron owner, Dell will transfer the used Inspiron’s registration from the original owner with only the Service Tag and Express Service Code from the tag on the laptop.To transfer a used Dell Inspiron’s registration, fill out the http://www.dell.com/support/retail/us/en/19/ownershiptransfer/IdentifySystem transfer form on Dell’s web site.