Hi, I will assist with this issue.
Can you press & hold the power button for about 6 seconds for it to turn off, then turn it back on and check? Please let me know. Thank you,
it then returns to the aptio setup utility menu
Is there any exit option there?
yes and it doesnt work. when i use it, it the same aptio setup utility menu shows up
i need to figure out how to reboot from there... whatever i try returns me to the same page.
Check the boot/startup option
doesnt work - i can only dissable or enable. not start or execute.
and i dont think deleting the boot option is a good idea...
Not deleting. What are all the options in aptio setup utility?
main, advancedc, boot, security, save/exit
nothing in save/exit gets me out
Is there a load default option?
it sort of goes in a black page but the same aptio menu shows up
there is restore defaults but it doesnt do anything.
Go to boot option and let me know
when hitting the restore defaults it come up with load optimized defaults... but nothing happens
on the boot option there is fast boot which is enabled and launch csm which is disabled.
Is the battery removable for this laptop model?
when i enable the csm option it comes up with launch PXE OpRom which is disabled.
no battery is removable on this one.
what is PXE OpRom
can you enable launch csm and PXE OpRom
yes.. but i cannot lanch it.
Sorry, it looks like the laptop is damaged
it's supposed to be able to exit setup and go to windows.
When did you get this laptop?
what is launch EFI Shell from filesystem
It's technical again; http://www.intel.com/content/www/us/en/architecture-and-technology/unified-extensible-firmware-interface/efi-homepage-general-technology.html
well. thats what i was looking for. Please ensure i am not charged for this.
Sorry about the hardware issue, would you like me to provide the contact for warranty support?
no, i got it.
OK, I'm sorry about the hardware issue this time. If you have any other computer question/issue, please let me know any time. Thank you,
Bye for now, thank you,