How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Steve Herrod Your Own Question

Steve Herrod
Steve Herrod, Computer Support Specialist
Category: Computer
Satisfied Customers: 2688
Experience:  Microsoft and Apple Certified IT Engineer - 13 years experience with home users as well as small, medium and large businesses
65126503
Type Your Computer Question Here...
Steve Herrod is online now
A new question is answered every 9 seconds

My sony vaio no longer accepts my password XXXXX open the computer.

Resolved Question:

My sony vaio no longer accepts my password XXXXX open the computer. It says I have a disc which should have it on, but the computer belonged to my son and he doesn't know what it means. How can I get past my password?
Submitted: 1 year ago.
Category: Computer
Expert:  Steve Herrod replied 1 year ago.

Steve Herrod :

Hi, I'll be happy to help with this issue

Steve Herrod :

can you let me know what version of Windows is installed on the Sony Vaio?

Steve Herrod :

if there is another Administrator account active on the system then logging in there and then resetting your account would be the first option

Steve Herrod :

but this may not be possible if yours is the only account

Steve Herrod :

If so, there are various CDs available which can reset a password XXXXX a command line utility

Steve Herrod :

so if you have a CD burner on another system we can look at that route

Customer:

I would have to visit my daughter a mile away. Is there another way?

Steve Herrod :

possibly...

Steve Herrod :

what version of Windows is installed?

Customer:

Windows Vista Home Premium

Steve Herrod :

Thanks - and are there any other accounts setup?

Customer:

Yes, but one is my son's and his password XXXXX work either.

Steve Herrod :

ok - without using a CD to reset the password, we could try a system restore to a date before you last logged in successfully

Customer:

How do we do that?

Steve Herrod :

do you have the Vista DVD?

Customer:

Do you mean a separate DVD or the one with the one inside the Vaio?

Steve Herrod :

the Vista DVD which hopefully came with the Vaio?

Steve Herrod :

If not, we can restart the computer and tap F8 to bring up the boot options

Customer:

No I have nothing like that. My son took the computer to college and later gave it to me. All I have is the original computer

Steve Herrod :

ok - so if you can reboot it and tap F8 as it starts up you should get to the Advanced Boot menu

Steve Herrod :

and see if there is a 'Repair your Computer' option

Customer:

I'll do that. hang on. I tapped F8 and it gave me advanced Boot options menu

Steve Herrod :

ok - is there 'Repair your Computer' available?

Customer:

no

Steve Herrod :

ok - that means there isn't a recovery partition on the laptop which manufacturers sometimes put in

Steve Herrod :

unfortunately that leaves the bootable CD as the option now to reset the password

Steve Herrod :

although it could be done with a USB drive if you have one of those?

Customer:

Let me check

Steve Herrod :

k

Customer:

I found a flash drive. Is that the same thing?

Steve Herrod :

yep - that should do it

Steve Herrod :

so what we will do is download a utility from the web

Customer:

So do I just put it into the USB on the Vaio?

Steve Herrod :

what computer are you on at the moment?

Customer:

It's my husband's ThinkPad

Steve Herrod :

ok - we need to put the USB on this one

Steve Herrod :

and can you download htis?

Customer:

ok it's connected

Customer:

So will that give me the info I need to download the password XXXXX? This computer says I need to restart it before the drive will work.

Steve Herrod :

unfortunately there are a few steps

Steve Herrod :

once you've downloaded that file, you need to extract it

Steve Herrod :

and then copy all the files to the USB drive

Customer:

I don't mind the steps. I just don't want to restart this computer and lose the information that you've given me.

Steve Herrod :

if it needs to restart - add this page to favorites and you can come back to chat

Steve Herrod :

I won't log off

Steve Herrod :

::)

Steve Herrod :

:)

Customer:

ok So I'm restarting

Steve Herrod :

ok

Steve Herrod :

Let me know how it is going

Customer:

I'm back and I have the USB drive installed. I had a hard time getting you back on the bookmark and then my husband came home and needed to use his computer. What do I do now?

Customer:

I'm back. My husband came home and had to use his computer. I now have the USB in and I have the website. What now?

Steve Herrod :

no problem

Steve Herrod :

were you able to download this file?

Customer:

I'll do it now.

Steve Herrod :

great

Customer:

I tried to download the file and it just kept saying "There is no suitable decoder module."

Steve Herrod :

ok, that is strange

Steve Herrod :

will put up another link

Steve Herrod :

can you go here?

Customer:

Hey I was able to change my son's password XXXXX get into the computer using a new password XXXXX him. Will that help us get into my page or should I just be satisfied to get to the internet though his password XXXXX not go to my home page?

Steve Herrod :

ah - that should make things a lot easier!

Steve Herrod :

so long as your son had administrative access

Steve Herrod :

but let's try something

Steve Herrod :

so if logged on with your son's account

Steve Herrod :

go to Start-->Control Panel

Steve Herrod :

and click on Classic View

Customer:

Yes I brought up that site. now What?

Steve Herrod :

there should be User Accounts that you can click on?

Customer:

ok

Steve Herrod :

and then towards the bottom Manage another Account

Customer:

I've got it

Steve Herrod :

ok, you should now be able to select your account?

Steve Herrod :

and there will be a Change the Password option

Customer:

right

Steve Herrod :

ok, so select that and you can hopefully change the password XXXXX your account?

Steve Herrod :

if so - you can try restarting the laptop and logging in as you....

Customer:

So it brought up the accounts and said Account I want to Change.

Steve Herrod :

ok

Steve Herrod :

were you able to change the password?

Customer:

Guess what. It worked. Thank you so much for your help. Will my credit card be charged in the future. Or was that a one time fee for today's help?

Steve Herrod :

Am so glad it worked :)

Steve Herrod :

you're welcome

Steve Herrod :

this should be a one-time fee

Steve Herrod :

and I receive credit when you rate the answer

Customer:

I'll do it. You've been great.

Steve Herrod :

thank you :)

Steve Herrod :

let me know if you need anything at all

Steve Herrod :

and hope you have a great weekend

Steve Herrod, Computer Support Specialist
Category: Computer
Satisfied Customers: 2688
Experience: Microsoft and Apple Certified IT Engineer - 13 years experience with home users as well as small, medium and large businesses
Steve Herrod and 16 other Computer Specialists are ready to help you

JustAnswer in the News:

 
 
 
Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.
 
 
 

What Customers are Saying:

 
 
 
  • My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed. One Happy Customer New York
< Last | Next >
  • My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed. One Happy Customer New York
  • I am very happy with my very fast response. Eric is very knowledgeable in the subject area. Thank you! RP Austin, TX
  • Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill Bill M. Schenectady, New York
  • The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you! Frank Canada
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C. Freshfield, Liverpool, UK
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex Los Angeles, CA
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP Hesperia, CA
 
 
 

Meet The Experts:

 
 
 
  • Andy

    Computer Consultant

    Satisfied Customers:

    5311
    11yr exp, Comp Engg, Internet expert, Web developer, SEO
< Last | Next >
  • http://ww2.justanswer.com/uploads/EN/Engineer1010/2012-6-9_132423_jaj12a.64x64.jpg Andy's Avatar

    Andy

    Computer Consultant

    Satisfied Customers:

    5311
    11yr exp, Comp Engg, Internet expert, Web developer, SEO
  • http://ww2.justanswer.com/uploads/BA/barrenrock/2011-10-19_215925_JamesJAFinal.64x64.jpg James's Avatar

    James

    Sr. Computer Support Expert

    Satisfied Customers:

    8376
    20 years of experience building, fixing and servicing PCs and operating systems.
  • http://ww2.justanswer.com/uploads/zeyank/2009-09-26_154244_P8110079.png Ryan H.'s Avatar

    Ryan H.

    Computer Support Specialist

    Satisfied Customers:

    1741
    A+ Certified Technician - 10 Years experience working with all types of computer systems.
  • http://ww2.justanswer.com/uploads/JA/jadedangel57/2011-11-8_193134_janenewsm.64x64.jpg Jane Lefler's Avatar

    Jane Lefler

    Sr Prog Analyst / Technician

    Satisfied Customers:

    0
    Computer Programmer / Technician/ Consultant 16+ years
  • http://ww2.justanswer.com/uploads/RO/robmpreston/2013-9-23_233814_mijiFZm.64x64.jpg RPI Solutions's Avatar

    RPI Solutions

    Support Specialist

    Satisfied Customers:

    3476
    5+ Years in IT, BS in Computer Science
  • http://ww2.justanswer.com/uploads/BA/barunrath/2012-7-5_201954_Profilepic2.64x64.jpg B. Rath's Avatar

    B. Rath

    Computer Support Specialist

    Satisfied Customers:

    8671
    Certified Computer/Networking Support Specialist.
  • http://ww2.justanswer.com/uploads/FS/fszcze/2012-6-18_181848_500test.64x64.jpg Frederick S.'s Avatar

    Frederick S.

    Computer Specialist

    Satisfied Customers:

    7240
    Computer technician and founder of a home PC repair company.
 
 
 
Chat Now With A Tech Support Specialist
Steve Herrod
Steve Herrod
Tech Support Specialist
2688 Satisfied Customers
Microsoft and Apple Certified IT Engineer - 13 years experience with home users as well as small, medium and large businesses