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Hi there! I'm Joey, and I'm happy to assist you today!
Is the computer you want to recover Windows 8?
yes, brand new (8 weeks)
Ok. Windows 8 has a new feature for reinstalling that makes it easy -- if you can boot into the OS
can you boot the machine at all?
it turns on
can you boot from safe mode?
into safe mode i should say
ok, go ahead and boot to safe mode, I believe we can use the Windows 8 recovery utility from there
Ok, from safe mode, go ahead and open the new "start" screen that shows the tiles and shortcuts
and just begin typing:reset windows
you'll see the search box appear with your typing in it -- and just under that box, after you have typed "reset windows" -- click the "settings" icon
on the left of the screen, you should see an link that says "remove everything and reinstall windows"
restore is working
Great! I'm happy to wait until it's completely if you like to make sure it resolves your issue...
thank you, XXXXX XXXXX to be in business now.
Pretty quick process!
You are quite welcome, glad that worked for you