Welcome to JustAnswer. I look forward to assisting you today.Is it a new device? (windstream modem)what's its model?Customer :I have had it. the modem is new now because they swop it out last weeki had this service for 2 years now. it just started acting up though about a month agoarsufi2002 :what's the model?Customer :sagemcom fast 1704arsufi2002 :Is there an adsl filter on phone line ?Customer :yea but i took it out and now its just a straight line because they said it could have been that alsoi have tried everything i know. that's why im here with it nowarsufi2002 :The filter must be added on modem instead of connecting it directlywhat about dial tone?Customer :yeah i got all of thati have had the filter on it and even with it off it still does the same tingarsufi2002 :do you hear any noise when you pick up phone?Customer :no i don'tarsufi2002 :can you check it once more.Customer :what u want me to check?arsufi2002 :just check dial tone sound. Make sure there is no line disturbanceCustomer :okay i hear no disturbancewhat was i checking that forarsufi2002 :because disturbance/ noise on phone line can cause this problemCustomer :oh i didn't hear anything. how could you fix that thougharsufi2002 :If there is disturbance we should inform isp provider, they will clear itCustomer :i think its that but i don't hear any disturbance i have tried everythingim lostarsufi2002 :By the way, are you using same phone line for callingCustomer :also forgot to tell you that sometimes if i try to download something it will knock off and on tooyes i am it has a spliter on itso i can do botharsufi2002 :ok Does modem appear to hot at this 5 min timeCustomer :yea the modem got a lil heat on the bottom of itarsufi2002 :ok how you confirmed that modem gets drop after 5 minCustomer :cause it has been doing it . im looking at it.its does it bader at night timethe power and dsl light stays lite like it suppose to but the internet stop flashing it starts to stall then my internet drops then it speeds back up and then im able to connect againi just thought may you have came across this problem before or heard about windstream or something . im jus out of all options. i duno what it could be. it does it in spells some days it does it every 30 mins and some days its every 5 minsarsufi2002 :is that guy from isp?i mean the technician who came thereCustomer :yes he wasarsufi2002 :It's an issue from their end, right?Because internet should be steady till the modem end?Customer :he said its nothing on there endchanged out everythingim thinking its somethingarsufi2002 :But on your case, we have not steady internet on modem end.i think you call your isp and say this?because a third party can't do anything on this?What we can do is physically checking the line connectionhope there is no change made to phone line recently ?( splitting phone line for extension)That's all we can do.Customer :ok thank you so mucharsufi2002 :Sir, just tell your isp that its their job to rectify issue till modem endThanks
I have searched whether anyone has same issue that you face and got a bunch of complaints. Their comments says they are disappointed with this ISP.
Have a look on it.http://www.topix.com/forum/city/grayson-ky/THAHSVHSH5MJQ9SUDhttp://www.prodigyproductionsllc.com/articles/misc/windstream-dsl-sucks/Regards