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Is it a new device?
what's its model?
naw i been had it. the moden is new now because they swop it out last week
i had this service for 2 years now. it just started acting up though about a month ago
what's the model?
sagemcom fast 1704
Is there an adsl filter on phone line ?
yea but i took it out and now its just a straight line because they said it could have been that also
i have tried everything i know. thats why im here with it now
The filter must be added on modem instead of connecting it directly
what about dial tone?
yeah i got all of that
i have had the filter on it and even with it off it still does the same ting
do you hear any noise when you pick up phone?
no i dont
can you check it once more.
what u want me to check?
just check dial tone sound. Make sure there is no line disturbance
i hear no disturbance
what was i checking that for
because disturbance/ noise on phone line can cause this problem
oh i didnt hear anything. how could you fix that though
If there is disturbance we should inform isp provider, they will clear it
i think its that but i dont hear any disturbance i have tried everything
By the way, are you using same phone line for calling
also forgot to tell you that sometimes if i try to download something it will knock off and on too
yes i am it has a spliter on it
so i can do both
Does modem appear to hot at this 5 min time
yea the modem got a lil heat on the bottom of it
how you confirmed that modem gets drop after 5 min
cause it has been doing it . im looking at it.
its does it bader at night time
the power and dsl light stays lite like it supose to but the internet stop flashing it starts to stall then my internet drops then it speeds back up and then im able to connect again
i jus thought may you have came across this problem before or heard about windstream or something . im jus out of all options. i duno what it could be. it does it in spells some days it does it every 30 mins and some days its every 5 mins
is that guys from isp?
i mean the technician who came there
yes he was
It's an issue from their end, right?
Because internet should be steady till the modem end?
he said its nothing on there end
changed out everything
im thinkin its smoething
But on your case, we have not steady internet on modem end.
i think you call your isp and say this?
because a third party can't do anything on this?
What we can do is physically checking the line connection
hope there is no change made to phone line recently ?( splitting phone line for extention)
That's all we can do.
ok thank you so much
Sir, just tell your isp that its their job to rectify issue till modem end