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arsufi2002
arsufi2002, Computer Support Specialist
Category: Computer
Satisfied Customers: 666
Experience:  MCSE, RHCE, IBM System X Server Certified
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have a problem with my windstream dsl connection. it keeps

Customer Question

have a problem with my windstream dsl connection. it keeps dropping off and one every other 5 mins and its irriating. ive had 2 technicians out here and they claim its nothing on their end. could it be my computer or something?
Submitted: 1 year ago.
Category: Computer
Expert:  arsufi2002 replied 1 year ago.

arsufi2002 :

Hi,

arsufi2002 :

Welcome to Just Answer. I look forward to assisting you today with your question and providing the best answer possible.

Customer :

thanks

arsufi2002 :

Is it a new device?

arsufi2002 :

(windstream modem)

arsufi2002 :

what's its model?

Customer :

naw i been had it. the moden is new now because they swop it out last week

Customer :

i had this service for 2 years now. it just started acting up though about a month ago

arsufi2002 :

what's the model?

Customer :

sagemcom fast 1704

arsufi2002 :

Is there an adsl filter on phone line ?

Customer :

yea but i took it out and now its just a straight line because they said it could have been that also

Customer :

i have tried everything i know. thats why im here with it now

arsufi2002 :

The filter must be added on modem instead of connecting it directly

arsufi2002 :

what about dial tone?

Customer :

yeah i got all of that

Customer :

i have had the filter on it and even with it off it still does the same ting

arsufi2002 :

do you hear any noise when you pick up phone?

Customer :

no i dont

arsufi2002 :

can you check it once more.

Customer :

what u want me to check?

arsufi2002 :

just check dial tone sound. Make sure there is no line disturbance

Customer :

okay

Customer :

i hear no disturbance

Customer :

what was i checking that for

arsufi2002 :

ok

arsufi2002 :

because disturbance/ noise on phone line can cause this problem

Customer :

oh i didnt hear anything. how could you fix that though

arsufi2002 :

If there is disturbance we should inform isp provider, they will clear it

Customer :

i think its that but i dont hear any disturbance i have tried everything

Customer :

im lost

arsufi2002 :

By the way, are you using same phone line for calling

Customer :

also forgot to tell you that sometimes if i try to download something it will knock off and on too

Customer :

yes i am it has a spliter on it

Customer :

so i can do both

arsufi2002 :

ok

arsufi2002 :

Does modem appear to hot at this 5 min time

Customer :

yea the modem got a lil heat on the bottom of it

arsufi2002 :

ok

arsufi2002 :

how you confirmed that modem gets drop after 5 min

Customer :

cause it has been doing it . im looking at it.

Customer :

its does it bader at night time

Customer :

the power and dsl light stays lite like it supose to but the internet stop flashing it starts to stall then my internet drops then it speeds back up and then im able to connect again

arsufi2002 :

ok

Customer :

i jus thought may you have came across this problem before or heard about windstream or something . im jus out of all options. i duno what it could be. it does it in spells some days it does it every 30 mins and some days its every 5 mins

arsufi2002 :

ok

arsufi2002 :

is that guys from isp?

arsufi2002 :

i mean the technician who came there

Customer :

yes he was

arsufi2002 :

It's an issue from their end, right?

arsufi2002 :

Because internet should be steady till the modem end?

Customer :

he said its nothing on there end

Customer :

changed out everything

Customer :

im thinkin its smoething

arsufi2002 :

But on your case, we have not steady internet on modem end.

Customer :

correct

arsufi2002 :

i think you call your isp and say this?

Customer :

ok

arsufi2002 :

because a third party can't do anything on this?

arsufi2002 :

What we can do is physically checking the line connection

Customer :

iight

arsufi2002 :

hope there is no change made to phone line recently ?( splitting phone line for extention)

arsufi2002 :

That's all we can do.

Customer :

no

Customer :

ok thank you so much

arsufi2002 :

ok

arsufi2002 :

Sir, just tell your isp that its their job to rectify issue till modem end

arsufi2002 :

Thanks

Expert:  arsufi2002 replied 1 year ago.
Our chat has ended, but you can still continue to ask me questions here until you are satisfied with your answer. Come back to this page to view our conversation and any other new information.

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Expert:  arsufi2002 replied 1 year ago.
Hello sir,
I have searched whether anyone has same issue that you face and got a bunch of complaints. Their comments says they are disappointed with this ISP.
Have a look on it.

http://www.topix.com/forum/city/grayson-ky/THAHSVHSH5MJQ9SUD
http://www.prodigyproductionsllc.com/articles/misc/windstream-dsl-sucks/

Regards,
Fiyaz

Please reply if you have any query
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