How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Steve Herrod Your Own Question

Steve Herrod
Steve Herrod, Computer Support Specialist
Category: Computer
Satisfied Customers: 2732
Experience:  Microsoft and Apple Certified IT Engineer - 13 years experience with home users as well as small, medium and large businesses
65126503
Type Your Computer Question Here...
Steve Herrod is online now
A new question is answered every 9 seconds

I have a problem installing my ntlworld email account on my

Resolved Question:

I have a problem installing my ntlworld email account on my new ipad 4. I installed it successfully following the final advice given by expert `cvd4311`which was shown on a google search ,then I tried to create an archive file after which it shows continually checking for mail, my emails seem to have disappeared, I have tried to re-install using the original successful method but it doesn't work.
Submitted: 1 year ago.
Category: Computer
Expert:  Steve Herrod replied 1 year ago.

Steve Herrod :

Hi, I'll be happy to help with this

Steve Herrod :

Just want to check that these steps have been followed?

Steve Herrod :

1. Ensure your iPad is connected to the internet, preferably via a good wireless connection.


2. Open > Settings > Mail, Contacts, Calendars and click “Add Account…


3. From the list of Email suppliers choose “Microsoft Exchange


4. Input your Email address, leave Domain blank, then your username and password. Your username is XXXXX XXXXX address and your password XXXXX XXXXX one you use with webmail, see screenshot below. I set the Description to NTLworldExchange to make it easy to identify but this is up to you, then press “Next”.


Full Size Image


 


 


 


 


 


 


 


 


 


 


 


 


 


 


 


 


 


5. You may get a certificate error, if so just click “continue” to get to the next window.


6. On the next Exchange window leave all the details carried over from the previous window and add into Server: m.google.com Then press “Next”, See below screen shot:


Full Size Image


 


 


 


 


 


 


 


 


 


 


 


 


 


 


 


 


 


7. Finally choose to turn off contacts and calendars if you use them with another email account and click “Save”.


Full Size Image


 


 


 


 


 


 


 


 


 


 


 


 


 


8. Now you can go into your Mail Client and your account will be good to go!

Steve Herrod :

Hopefully those screenshots etc have come through

Steve Herrod :

If not - the steps and screenshots are all here

Customer:

the first window only asks for email , password XXXXX description in step 4 what should I do

Steve Herrod :

that's ok - just enter the e-mail address, your password XXXXX a general description

Steve Herrod :

such as NTL

Customer:

I pressed next in step 4 and get a window asking for all that you have stated but in addition `server`, what do I put in server

Steve Herrod :

server should be m.google.com

Customer:

instead of certificate error the following appears ` cannot create account an identical exchange account already exists`

Steve Herrod :

ah ok - you might need to go into Settings-->Mail

Steve Herrod :

and remove the accounts already setup

Customer:

I have deleted the accounts and am now repeating the steps you detail above, will come back in a moment

Steve Herrod :

thanks - no problem

Customer:

I have set up the account so far as before and pressed next. A certificate error did not appear but the following window did: Mail, Contacts, Calendars (with sliding switches for each)

Steve Herrod :

ok - depending on whether you want to sync Contacts & Calendars you can turn them off

Steve Herrod :

as long as Mail is turned on that is the most usual NTL configuration

Steve Herrod :

and then click Save

Customer:

I've done that and it says account added. When I go into the email, there are only Inbox and VIP in the Mailboxes list whereas with my earlier set up there were about 10 different folders in the list. The inbox is completely blank and it shows 'Checking for Mail....' My daughter has just sent me an email which has not arrived.

Steve Herrod :

ok - if we leave it at checking for e-mail for a few minutes and see if any error comes up

Customer:

ok

Steve Herrod :

has anything come up?

Customer:

No, just the same ' che

Customer:

cking for Mail

Steve Herrod :

ok - bizarre that it seems to authenticate and then do nothing else

Steve Herrod :

can you go back to Settings-->Mail and remove the account again?

Customer:

done

Steve Herrod :

ok - let's try these settings

Steve Herrod :

2. Open the Settings app on your device


3. Tap Mail, Contacts, Calendars


4. Tap Add account...


5. Tap Other.


6. Tap Add Mail Account.


7. Enter your:



  • Name – your full name.

  • Address – your email address.

  • Password – your email password

  • Description – a description of the email account. (NTL)


8. Tap Next


9. On the New Account screen, make sure IMAP is selected


10. Enter the following details in the Incoming Mail Server section:



  • Host Name – imap.virginmedia.com

  • User Name – your email address.

  • Password – your email password


11. Enter the following details in the Outgoing Mail Server section:



  • Host Name – smtp.virginmedia.com

  • User Name – your email address.

  • Password – your email password


12. Tap Next

Steve Herrod :

and see whether the account verifies successfully

Customer:

Carried out steps 1-8 and then have message Cannot Connect Using SSL. Do you want to try setting up the acount without SSL?

Steve Herrod :

yes, continue without SSL

Customer:

Still verifying in order to move on to action point 9..

Steve Herrod :

ok

Customer:

Still 'verifying..'; about 10 minutes now?

Steve Herrod :

ok - sounds like we need to try amending the ports now

Steve Herrod :

are you able to amend the configuration?

Customer:

ok

Steve Herrod :

we need to amend the incoming server options with these settings

Steve Herrod :

  • SSL: On

  • Authentication: Paswword

  • IMAP Path Prefix: leave blank

  • Server Port 993

Customer:

OK. How do I get to these settings?

Steve Herrod :

are you able to cancel the current operation?

Customer:

I don't think so.

Customer:

Yes, I've cancelled it. Where do I find the incoming server options?

Steve Herrod :

ok, if you go back into Settings--Mail

Customer:

yes

Steve Herrod :

you should see the account we just added

Steve Herrod :

if you select it there should be a section for incoming server?

Customer:

There is no account there I guess because we didn't complete the procedure.

Steve Herrod :

ok, if you choose to add an account account again

Steve Herrod :

choose Other as the type and then enter your name, e-mail address and password

Steve Herrod :

then press Next and let me know what screen appears

Customer:

It says 'Cannot Connect Using SSL Do you want to try setting up the account without SSL?'

Steve Herrod :

ok - choose No

Customer:

OK. Now I see the incoming/outcoing options..

Customer:

and there is the IMAP or POP option

Steve Herrod :

ok - so make sure IMAP is selected

Steve Herrod :

and for incoming server

Steve Herrod :

hostname is imap.virginmedia.com

Steve Herrod :

then your usual e-mail address and password

Steve Herrod :

outgoing is smtp.virginmedia.com

Steve Herrod :

with normal e-mail address and password

Steve Herrod :

then hit Next

Customer:

Verifying.....

Steve Herrod :

ok

Steve Herrod :

I'm expecting it to fail at some point

Customer:

I'll let you know as soon as there is any change.

Steve Herrod :

but hopefully giving the option of saving the account anyway

Steve Herrod :

as then we can amend the advanced options

Customer:

I see.

Customer:

It has just come through with 'Cannot Connect using SSL. Do you want to try setting up the account without SSL?'

Steve Herrod :

ok - if you choose No

Steve Herrod :

can you then Save

Customer:

No, just Cancel or Next

Steve Herrod :

ok, if you hit Next what options come up

Customer:

This account may not be able to send or receive emails. Are you sure you want to save? Then, either Edit or Save.

Steve Herrod :

ok - click Save

Steve Herrod :

and it should appear in the list of accounts

Customer:

OK. Now have IMAP window with Mail and Notes 'on' via the sliding switches. Options to Cancel or Save.

Steve Herrod :

ok, click Save

Customer:

Account has been added

Steve Herrod :

ok, if you select the account

Steve Herrod :

you should have a heading IMAP

Steve Herrod :

with the account after which you can then select?

Customer:

Yes and it has the Advanced option now

Steve Herrod :

ok, click advanced

Steve Herrod :

and let me know what the settings are

Customer:

IMAP Account Information - is complete.

Customer:

Incoming Mail Server - section is complete. Under Outgoing Mail Server there is a SMTP option which can be opened and the Advanced option which can also be opened.

Steve Herrod :

ok - what port is specified on the IMAP server?

Customer:

Will I find that under the SMTP option or Advanced?

Steve Herrod :

advanced

Customer:

993

Steve Herrod :

ok, with SSL on

Customer:

yes it is

Steve Herrod :

ok

Steve Herrod :

if you go back to the account

Steve Herrod :

and then choose Advanced

Customer:

done

Steve Herrod :

sorry - choose SMTP rather than Advanced

Steve Herrod :

my mistake

Steve Herrod :

what port is set for the SSL server

Customer:

587 and ssl is on

Steve Herrod :

ok, can you change the 587 to 465

Customer:

OK, and then press Done?

Steve Herrod :

yep

Customer:

Done!

Steve Herrod :

ok

Steve Herrod :

then try going into mail again....

Customer:

I have the list of all the 'mailboxes' now but there is nothing in the inbox and says Checking for Mail.... I think there are messages that should be coming through.

Steve Herrod :

ok - so with the list of folders that implies there is some form of connection and access

Steve Herrod :

are you able to send an e-mail from the iPad?

Customer:

ok...

Customer:

I've sent a test email which has not come through.

Customer:

Sorry, just noticed your query re. sending from ipad. I've sent one but it has not arrived on the laptop email.

Steve Herrod :

ok

Customer:

and the message sent from ipad is not shown in the Sent mailbox

Steve Herrod :

ok - very strange

Steve Herrod :

I might need to come back to you with further suggestions later if that is ok?

Customer:

OK, thank you. Please will you let me know if you decide to abandon the task.

Steve Herrod :

Of course - will go and play with some other iPads later this afternoon (am also in UK)

Steve Herrod :

so will let you know how I get on with those

Customer:

Great. Thanks.

Steve Herrod :

no problem

Customer:

Hi. I'm here.

Steve Herrod :

Hi - just been looking at this for a while

Steve Herrod :

seems to work fine for some account and others take a lot of prompting

Steve Herrod :

is the situation still the same with folders displaying but no mails coming in?

Customer:

Yes. Still empty inbox and says 'Checking for Mail'

Steve Herrod :

hmmm - as far as I can tell these are the settings we've configured?

Steve Herrod :

the next step could be to try setting up the account as POP rather than IMAP and see if that works ok

Customer:

Do you want me to click on this link?

Customer:

OK. Shall we try that?

Steve Herrod :

yes - let's give that a whirl

Steve Herrod :

do you want to remove the account again from Settings-->Mail

Customer:

ok

Customer:

done

Steve Herrod :

ok

Steve Herrod :

so let's add an account again :)

Steve Herrod :

choose Other

Steve Herrod :

and this time we'll choose POP

Steve Herrod :

rather than IMAP

Customer:

OK, I've filled in Name, Email, Password XXXXX Description. Click Next?

Steve Herrod :

yep

Customer:

Verifying and now says 'Cannot Connect Using SSL....ec.' Try without SSL? Yes/no

Steve Herrod :

yes

Customer:

Verifying and I'll let you know when that changes.

Steve Herrod :

ok

Steve Herrod :

anything at all?

Customer:

Still verifying.

Steve Herrod :

ok

Customer:

The SMTP servver is not responding. Check your network connection and that you entered the correct info...Click OK?

Steve Herrod :

yes, click Ok

Customer:

Right, back to the windwo with incoming and outgoing mail servers

Steve Herrod :

ok

Customer:

Press POP?

Steve Herrod :

yes

Customer:

ok, and then alter the imap prefix to pop and then save? Keeping the smpt detail?

Steve Herrod :

pop server should be pop3.ntlworld.com

Steve Herrod :

SSL enabled

Steve Herrod :

Port 995

Steve Herrod :

Authentication Password

Steve Herrod :

SMTP should be smtp.ntlworld.com

Steve Herrod :

SSL enabled

Steve Herrod :

Port 465

Steve Herrod :

Authentication Passwod

Steve Herrod :

Password XXXXX

Customer:

I've done the pop3 and checked the smtp settings and done Save. Haven't access SSL enablement or port yet

Steve Herrod :

ok

Steve Herrod :

so if it's saved, it should appear as an account in Settings-->Mail now?

Customer:

Well, it's verifying again and then I guess I will need to look at SSL and port settings.

Steve Herrod :

ok

Customer:

Says cannot connect usiing SSL. Try setting up without SSL? I think I need to say No so that I get the advanced option. Right?

Steve Herrod :

yes

Customer:

I'm in the advanced settings: SSL on, port 465, what do I put for Password?

Steve Herrod :

Password XXXXX be set to Password

Customer:

Cool. Just Verifying again!

Steve Herrod :

ok :)

Customer:

The POP server is not responding. Check your network connection etc. Press OK?

Steve Herrod :

yes, press ok

Customer:

Blank inbox and in the mailboxes list, only Inbox and VIP appear.

Steve Herrod :

ok

Steve Herrod :

can you go back to Settings-->Mail

Steve Herrod :

and we'll try amending the servers to virginmedia

Steve Herrod :

so incoming should be

Customer:

ok, so change the pop3 suffix and smtp suffix to virginmedia?

Steve Herrod :

yes, change them both to virginmedia.com

Steve Herrod :

rather than ntlworld.com

Customer:

Sorry, Steve. Same outcome.

Steve Herrod :

ok - well, if the folders display that is showing some form of connection

Steve Herrod :

just baffling why there are no contents

Steve Herrod :

trying to think of where the issue could be

Customer:

I know, it's very frustrating.

Steve Herrod :

I should have asked earlier - is the iPad connected via Wireless or a mobile network?

Customer:

wireless

Steve Herrod :

ok, does it also have 3G?

Customer:

no

Steve Herrod :

just wondering if any difference when connecting that way if it is an option

Steve Herrod :

ok

Steve Herrod :

can we just sanity check the incoming server settings again?

Steve Herrod :

hostname is pop3.virginmedia.com

Customer:

yes

Steve Herrod :

and port is 995?

Customer:

No, port - for smtp that is - is 465.

Steve Herrod :

ok, we should be able to check the POP server port as well

Steve Herrod :

under settings-->Mail-->Account-->Advanced?

Customer:

In the advanced settings re. incoming messages the server port is also 465. My mistake?

Steve Herrod :

I doubt it - so many ports and configs flying around

Steve Herrod :

can you change that to 995

Customer:

done

Steve Herrod :

ok - let's see if that has made any difference....

Customer:

No, no difference. When I go into the SMTP Outgoing Mail Server smtp.virginmedia.com is on as Primary Server and under Other SMTP Servers. I don't seem able to close the latter which I think I put on earlier in case it helped.

Steve Herrod :

thanks - not too worried about the outgoing servers at the moment as need to get incoming working first

Steve Herrod :

am baffled that none of the settings work at moment

Steve Herrod :

if you login to the webmail interface everything is working perfectly there?

Customer:

I went into my email account through the virginmedia.com website earlier and yes, it was all operational.

Steve Herrod :

ok, and other devices are connecting fine to the account?

Customer:

yes, I have my email up and running on my laptop

Steve Herrod :

ok - is that a Mac or PC laptop?

Customer:

pc

Steve Herrod :

thanks - is the e-mail configured in Outlook?

Customer:

Microsoft Outlook

Steve Herrod :

ok - we can check the settings there to see if we've missed anything

Steve Herrod :

what version of Outlook is it?

Customer:

2003

Steve Herrod :

ok - if you go to Tools-->Email accounts in Outlook 2003

Customer:

done

Steve Herrod :

and then choose 'View or Change existing e-mail accounts'

Customer:

done

Steve Herrod :

ok - so what are the incoming and outgoing servers listed as

Customer:

pop.ntlworld.com

Customer:

smtp.ntlworld.com

Steve Herrod :

ok - if you click on Advanced

Steve Herrod :

is there a Servers tab which shows port settings etc?

Customer:

incoming server 110 outoing server 25

Steve Herrod :

ok

Steve Herrod :

can you amend the iPad to mirror those settings?

Customer:

I'm changing the port numbers and do you want me to go back to the smtp.ntlworld.com and likewise for pop?

Steve Herrod :

yes please

Steve Herrod :

also, you will need to disable SSL

Steve Herrod :

on each one

Customer:

ok, i'll do all that; verification will no doubt be required, and i'll get back to you when completed

Steve Herrod :

ok no problem

Steve Herrod :

am going to grab a cuppa

Customer:

It seems to be just the same. I have replicated the laptop settings except for the pop3 which you told me to put and on the laptop it is just pop.

Steve Herrod :

ok - can you amend the iPad to pop.ntlworld.com

Customer:

Same: only Inbox and VIP in list of mailboxes; inbox empty and 'Checking for Mail...'

Steve Herrod :

is iCloud mail enabled on the iPad?

Customer:

I've just gone in to iCloud in settings. Contacts, Reminders and Safari and Find my iPad are 'ON'; Mail and Calendars and Notes are OFF! Significant?

Customer:

It says iCloud Backup is off.

Steve Herrod :

ok - if you go to Settings-->iCloud

Steve Herrod :

is there a mail option listed?

Customer:

yes, it says OFF

Steve Herrod :

ok - so that's not causing any issues

Customer:

So, we want that OFF?

Steve Herrod :

yes, that should be OFF

Steve Herrod :

can we try restarting the iPad, by holding down the Sleep/Wake button for a few seconds until it gives you the power off prompt?

Customer:

ok, I've shut down. Restart?

Steve Herrod :

yes please

Customer:

It's back on.

Steve Herrod :

ok - any change in Mail?

Customer:

Still empty inbox but says Updated 30/12/2012 211;02 at the bottom of the listing and when I pull that down to have it check for mail it does so briefly and then goes back to the updated words. Before, it was always checking for mail.

Steve Herrod :

ok - can you send an e-mail to yourself from the laptop?

Customer:

Sent myself a test message from laptop email. It arrived in laptop inbox but not on iPad.

Steve Herrod :

ok - just want to double check something

Steve Herrod :

can you close down the inbox on the laptop

Steve Herrod :

and try and send yourself an e-mail directly on the iPad?

Customer:

you mean close email on laptop?

Steve Herrod :

yes

Customer:

It went and it was delivered on my iPad!

Steve Herrod :

ok - progress!

Customer:

Yes, and I've just checked my laptop email and it was also delivered there albeit to junk mail.

Steve Herrod :

ok

Steve Herrod :

now try sending one from the laptop again

Customer:

It arrived on the laptop, not on iPad.

Steve Herrod :

ok

Steve Herrod :

I'm guessing this is due to the issue with POP

Steve Herrod :

as in it's designed for one system mainly

Steve Herrod :

but there are some changes which can make the mails appear on both

Customer:

excellent. that's what i'm after

Steve Herrod :

to achieve this, the username in both the e-mail on the laptop and the iPad would need to be amended

Customer:

ok

Steve Herrod :

the username should be changed to

Steve Herrod :

recentXXX@XXXXXX.XXX

Steve Herrod :

on both devices

Steve Herrod :

and then they should both receive the items

Customer:

so I need to do that on incoming and outgoing on both?

Steve Herrod :

just incoming

Steve Herrod :

the details are here

Customer:

I can't see the colon : on the iPad

Steve Herrod :

just checking

Steve Herrod :

interesting oversight from Apple

Steve Herrod :

you need to go into an app which allows access to the full keyboard

Steve Herrod :

and then you can type recent:

Steve Herrod :

and copy it

Steve Herrod :

before pasting into the settings

Customer:

all done; went into mail - says Cannot Get Mail. the user name or password XXXXX 'Ntlworld' is incorrect. Choice of Settings or OK

Steve Herrod :

ok - am wondering whether Virgin only support that for virginmedia addresses

Steve Herrod :

in which case we can try and set the iPad up to use imap.ntlworld.com as the incoming server

Steve Herrod :

and that should work correctly....

Customer:

My laptop email is asking me to Enter Network Password XXXXX In the meantime, I'll go into settings and choose IMAP

Steve Herrod :

ok

Customer:

I see I do not have IMAP to choose. Do I need to delete this account and start all over?!

Steve Herrod :

yes, I think unfortunately that will be required to switch the mode

Customer:

I'm starting a new account having deleted the other. Can I put my usual password?

Steve Herrod :

yes, usual password

Customer:

set up without ssl?

Steve Herrod :

yes

Customer:

still verifying..

Steve Herrod :

ok

Customer:

The SMTP server 'smtp.ntlworld.com' is not responding. Check your network connection and that you entered the correct information in the 'OUtgoing Mail Server' field. I am pressing OK.

Customer:

Right, now i'm in the IMAP section.

Steve Herrod :

ok

Steve Herrod :

so IMAP should be imap.ntlworld.com

Steve Herrod :

SSL enabled

Steve Herrod :

and port 993

Steve Herrod :

SMTP should be smtp.ntlworld.com

Steve Herrod :

SSL enabled

Steve Herrod :

and port 465

Customer:

and what about the incoming user name? recent:user?

Steve Herrod :

that can be the standard username

Steve Herrod :

no need for recent: if we can get IMAP working

Customer:

so while this is verifying should i change my laptop details back from recent:?

Steve Herrod :

no, if the laptop is still sending and receiving ok that can be left with recent

Customer:

no, my laptop is not receiving. It keeps demanding Enter Network Password XXXXX when I put the usual password XXXXX is not effective.

Steve Herrod :

ok, change that back to the normal username then

Customer:

Now, Cannot Connect Using SSL. Do you want to try setting up the account without SSL? Didn't we say yes just before this verification?

Steve Herrod :

yes

Customer:

So do I need to put 'no' this time? and then that will give me the option to enable it?

Steve Herrod :

I would, put no

Steve Herrod :

and then we can go back and enable later

Customer:

I just finished setting up the account and when I went to my 'desktop' the Mail icon indicated 29 messages! However, when I opened it, the messages are all in the inbox but there is a little window: Cannot Get Mail. The user name or password for 'Ntlworld' is incorrect. I can choose Settings or OK.

Steve Herrod :

ok

Steve Herrod :

so if you hit settings and just confirm the username/password

Customer:

I've done that. Sent test message from laptop - received on both machines. Trying to send one from iPad but it says Cannot Send Mail. The connection to the outgoing server 'smtp.ntlworld.com' failed. Additional Outgoing Mail Servers can be configured in Settings.Mail, Contacts, Calendars.

Steve Herrod :

ok

Steve Herrod :

so what are the outgoing settings set to on the iPad?

Customer:

Primary server: host name smtp.ntlworld.com; username - my email address; password XXXXX my password; SSL on, authentication Password XXXXX; server port 465

Steve Herrod :

ok, can you try turning off SSL and putting the port as 25

Steve Herrod :

and then see if you can send?

Customer:

No it won't send

Steve Herrod :

ok - but still receiving ok?

Customer:

yes, receiving fine

Steve Herrod :

ok - can we try the powering off and on again trick

Steve Herrod :

and see if it is then able to send....

Customer:

No, it just won't send.

Steve Herrod :

did we get it to send earlier from the iPad?

Steve Herrod :

trying to remember and reading through the notes

Customer:

yes, it think i sent one from ipad that was received by ipad but maybe not the laptop?

Steve Herrod :

yes, remember now

Steve Herrod :

that was with smtp.ntlworld.com

Steve Herrod :

as the outgoing server

Steve Herrod :

Port 25

Steve Herrod :

and SSL disabled

Customer:

Yes, at 09.07. And these are the setting we have now for outgoing server.

Steve Herrod :

and it's now refusing to send with those...

Customer:

Yes. I see that for incoming we have used your port 993 but for the outgoing we have port 25 which we got from my laptop.

Steve Herrod :

yes

Steve Herrod :

what is authentication set to for the outgoing?

Customer:

It just has Password XXXXX on the second 'page' Password XXXXX XXXXX

Steve Herrod :

ok - what other options does it offer

Customer:

Apple Token, MD5 Challenge-Response, NTLM, HTTP MD5 Digest

Steve Herrod :

hmmm, ok

Steve Herrod :

will have to think more deeply still I think

Steve Herrod :

will see what else I can work out for the outgoing suddenly not working

Customer:

ok

Steve Herrod :

shall we catch up in morning?

Customer:

Yes. Thanks. Will switch on at about 08.00.

Steve Herrod :

ok - sounds good

Steve Herrod :

should be on there or thereabouts

Customer: hello, are you there Steve, please let me know if you are not going to continue
Steve Herrod : Apologies - had an ill child in the night so a bit behind
Steve Herrod : still trying to resolve what the issue may be
Steve Herrod : does it still receive ok?
Customer: yes, it still receives but will not send
Steve Herrod : ok - will work out some more alternatives and update you if I can get them working
Customer: ok thanks, XXXXX XXXXX going out for half and hour but will leave computer on
Steve Herrod : no problem :)
Steve Herrod : ok - on the sending side
Steve Herrod : can we try
Steve Herrod : smtp.virginmedia.com
Steve Herrod : port 465
Steve Herrod : SSL on
Steve Herrod : Authentication set to password
Steve Herrod : and see what happens there.....
Customer: Eureka! Well done and thank you for your perseverance. I hope your child is feeling better today. I sure am! Best wishes for 2013 to you and yours.
Steve Herrod : Excellent!
Steve Herrod : glad it is working :)
Steve Herrod : and Happy 2013 to you as well
Steve Herrod, Computer Support Specialist
Category: Computer
Satisfied Customers: 2732
Experience: Microsoft and Apple Certified IT Engineer - 13 years experience with home users as well as small, medium and large businesses
Steve Herrod and 3 other Computer Specialists are ready to help you

JustAnswer in the News:

 
 
 
Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.
 
 
 

What Customers are Saying:

 
 
 
  • My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed. One Happy Customer New York
< Last | Next >
  • My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed. One Happy Customer New York
  • I am very happy with my very fast response. Eric is very knowledgeable in the subject area. Thank you! RP Austin, TX
  • Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill Bill M. Schenectady, New York
  • The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you! Frank Canada
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C. Freshfield, Liverpool, UK
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex Los Angeles, CA
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP Hesperia, CA
 
 
 

Meet The Experts:

 
 
 
  • Andy

    Computer Consultant

    Satisfied Customers:

    5311
    11yr exp, Comp Engg, Internet expert, Web developer, SEO
< Last | Next >
  • http://ww2.justanswer.com/uploads/EN/Engineer1010/2012-6-9_132423_jaj12a.64x64.jpg Andy's Avatar

    Andy

    Computer Consultant

    Satisfied Customers:

    5311
    11yr exp, Comp Engg, Internet expert, Web developer, SEO
  • http://ww2.justanswer.com/uploads/BA/barrenrock/2011-10-19_215925_JamesJAFinal.64x64.jpg James's Avatar

    James

    Sr. Computer Support Expert

    Satisfied Customers:

    8376
    20 years of experience building, fixing and servicing PCs and operating systems.
  • http://ww2.justanswer.com/uploads/zeyank/2009-09-26_154244_P8110079.png Ryan H.'s Avatar

    Ryan H.

    Computer Support Specialist

    Satisfied Customers:

    1741
    A+ Certified Technician - 10 Years experience working with all types of computer systems.
  • http://ww2.justanswer.com/uploads/JA/jadedangel57/2011-11-8_193134_janenewsm.64x64.jpg Jane Lefler's Avatar

    Jane Lefler

    Sr Prog Analyst / Technician

    Satisfied Customers:

    0
    Computer Programmer / Technician/ Consultant 16+ years
  • http://ww2.justanswer.com/uploads/RO/robmpreston/2013-9-23_233814_mijiFZm.64x64.jpg RPI Solutions's Avatar

    RPI Solutions

    Support Specialist

    Satisfied Customers:

    3476
    5+ Years in IT, BS in Computer Science
  • http://ww2.justanswer.com/uploads/BA/barunrath/2012-7-5_201954_Profilepic2.64x64.jpg B. Rath's Avatar

    B. Rath

    Computer Support Specialist

    Satisfied Customers:

    8671
    Certified Computer/Networking Support Specialist.
  • http://ww2.justanswer.com/uploads/FS/fszcze/2012-6-18_181848_500test.64x64.jpg Frederick S.'s Avatar

    Frederick S.

    Computer Specialist

    Satisfied Customers:

    7240
    Computer technician and founder of a home PC repair company.
 
 
 

Related Computer Questions

Chat Now With A Tech Support Specialist
Steve Herrod
Steve Herrod
Staff Systems Analyst
251 Satisfied Customers
Microsoft and Apple Certified IT Engineer - 13 years experience with home users as well as small, medium and large businesses