Hi my name isXXXXX would like to assist you with your question. I am an expert here on JustAnswer.com in the computer field. How are you doing today?3 things come to mind with slow videos.1) If this is a laptop it could be overheating. Feel the bottom and see if it feels hot, if so you may want to invest in a cooling pad. You should notice a huge speed increase as well2) A startup program may be affecting performence.3) A Virus or Malware infection could be causing this.Let's try a few things:First add our chat to your favorites.Once you have our chat saved to your favoritesHold the Windows Key (Looks like a flag on the keyboard) and press RIn the Runbox type msconfig and push enterClick the Startup TabPress Disable ALLPress ApplyClick on the Services Tab.Check the box to "Hide Microsoft Items"Click Disable All once againPress Apply and OKReboot the computer.After the computer has rebooted return to our chat.Next we want to double check to make sure no Spyware has infected your computer.Click this linkhttp://tinyurl.com/jeremymalwarebytesIf it asks if you want to run or save choose RunWhen the setup opens click OK, Next check both I accept boxes and press Next, Press Next 4 more times, then press InstallWhen the install completes it will open Malwarebytes automaticallyPress the Scan buttonThe scan could take anywhere from 10 minutes up to an hour or more. If it finds any threats press the Remove Selected button.This will reboot your computer and remove any infections you may have on your computer.Next let's take a look at Chrome settings for flashIf none of the above helped out let's try something else.In the top of Google Chrome (In the address bar)chrome://plugins then push enterPress the + Symbol near the word Details (To the Right of Adobe Flash Player)
Press Disable underneath:
Take note of the screenshot I just made below (you can click it to make it larger)
After you disable to Pepper Plugin, Exit Google Chrome and try playing a video again
If this solves or answers your problem please press the ACCEPT/Rate Button and choose a rating for my help (an excellent service rating is most appreciated )If you have further questions or this does not solve your problem DO NOT yet press accept/rate instead reply to me so we can further troubleshoot the issue and get your problem resolved.
malware didnt find anything and i did all the other things but it is still slow :(
yes i disabled the plug-in
i dont think its a youtube video its not saying what kind of video it is but i have had yoututbe videos do this in the past
i downloaded firefox and it is working a little better not much with the video. also on the firefox the text and images on my screen are smaller and i cant seem to use the scroll on my laptop keyboard since the last restart you told me to do. internet still running slow
11.85 mbps download speed 2.98 upload speed
youtube works better. most videos i watch on tumblr skip and it takes longer than it used to to load images sometimes and gifs usually skip.
its a laptop toshiba and do you mean the serial nuimber?
c655d-s5138 is the number