How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Dustin Your Own Question

Dustin
Dustin, Computer Support Specialist
Category: Computer
Satisfied Customers: 9910
Experience:  Worked With The US Army as A Network Switching Systems Operator/Controller
Type Your Computer Question Here...
Dustin is online now
A new question is answered every 9 seconds

I saved a project in Pinnacle Studio 15, and now it wont re-load

Resolved Question:

I saved a project in Pinnacle Studio 15, and now it won't re-load or open. What should I do? It's very important.
Submitted: 1 year ago.
Category: Computer
Expert:  Dustin replied 1 year ago.
Welcome to JustAnswer.com

My name isXXXXX am one of the experts who will assist you today!

When was the first time you saved this project.. Tonight?

Yesterday, a week ago?
Customer: replied 1 year ago.

Actually, it was saved back in January. We finished making it, but didn't make a video out of it. So now, we came back to make a video out of it and it won't load. We actually made TWO videos at that time. The second one loaded fine now, but the first one won't load at all.

Expert:  Dustin replied 1 year ago.
Are you familiar with the previous versions tab?

We may be able to get it loading again just by loading a previous version.. A feature of windows 7.

First, make a copy of the file in case something goes wrong.

Then, on the original profect file.. Find where its located in your folders outside of the pinnacle program.

Then, right click the file, then left click properties.. Now left click the previous version tab.

Were looking for a version that is as close to january as possible.

We want to restore that vrsion, and then try to open it.

let me know if you get stuck, run into any error codes or issues, and let me know whether this does or does not work.

Thanks Brian.


I strive to provide great service. Please remember to click one of the rating icons below and submit it when you are satisfied. I always answer follow up questions.

Dustin S. Senior Technician and Network Switching Systems Operator / Maintainer.
Customer: replied 1 year ago.

I tried that, and it still didn't work. But I wasn't aware of that feature of Win 7, which will come in handy in the future. I think that the problem lies with Pinnacle itself, which is full of bugs. I guess I need to switch to Vegas Studio or something like that. Well, thanks for trying!

Expert:  Dustin replied 1 year ago.
Im not in the habit of making one attempt, and then quitting Brian.

If your saying, you didnt expect me to keep helping you try to sort the issue, please understand that Im here to resolve issues however long that takes..

Or, if your saying you dont have time to try further steps, we can continue when you have more time. ( I work here 7 days a week)

Please clarify,

Dustin S.
Customer: replied 1 year ago.

If you have another idea, that sounds fine. If we can't resolve this, I'll have to re-create that video which will be a killer. We've got the Pinnacle project files sitting there, and I just don't know what to do. As I said, there were two videos, with two project files, made at the same time. And the second one seems to load without problems.

Expert:  Dustin replied 1 year ago.
Is the second one smaller then the first one? ( actual file size, in megabytes or gigabytes )

it may seem like an innocuos question, but its pretty important
Customer: replied 1 year ago.

The .stx files are both 1kb. But the files in the project folders are different; there are fewer of them in the one that doesn't work. And some of the sub-folders in that one have today's date, instead of the date from last January.


Sorry about the delay getting back to you. It didn't show up on my browser, but I found it in the email you also sent.


 

Expert:  Dustin replied 1 year ago.
Considering what you said.. Id like to revisit the previous version feature.

When you say it didnt work.. Why not?

Did it not show any previous versions.. ( It sometimes takes a few minutes to load)
Customer: replied 1 year ago.

The two videos were done on a different computer, and it was copied onto this one. So all of the previous versions (which are dated about a month ago) are the same as the current one.


If both videos wouldn't load, I could understand that the problem would lie with copying the files. But one works fine, and the other just basically does nothing when I try to load it. (And that's the video I really want most.)

Expert:  Dustin replied 1 year ago.
How are you trying to load it.

Are you just double clicking the video file?

Or, are you opening pinnacle, and then using pinnacles file, open function to load the video?
Customer: replied 1 year ago.

I tried both methods, each several times.

Expert:  Dustin replied 1 year ago.
Ok, for the video file that wont open.

Can you right click it, and then click properties.

Tell me if its read only.. Also, tell me the file name extension of the video. ( the file type)

Thanks!
Customer: replied 1 year ago.

The project file is a .stx file. It's not read only nor hidden. I'm hoping to create a video file, but so far there isn't one. (If there was, I'd just use it.)

Expert:  Dustin replied 1 year ago.
Can you clarify the size of the stx file that wont open?

is it only one kilobyte?
Customer: replied 1 year ago.

Yes. That's not unusual. Every .stx file is that size. The one that works fine is also 1 kb.


 


 

Expert:  Dustin replied 1 year ago.
Right..

But the STX file itself, is only a set of instructions that tells pinnacle how to load the different pieces of the project itself..

If this stx isnt loading, then the pieces of the project must be missing.. ( the video, audio, etc)

You did say you copied the STX file from the other computer not to long ago.. Did you copy everything from the my videos and my pictures folder.

Is it possible t hat this stx file is missing the video and picture and audio component files, that it would need in order to load the project within Studio?
Customer: replied 1 year ago.

We copied all those files, also. The other video we did (which works OK) also made use of many of the same video, audio, etc. But I appreciate your diligence on this.

Expert:  Dustin replied 1 year ago.
Ok... when you try to load the non working STX project file..

before you said, " it does nothing"

Are we sure its doing nothing.. Or is it stalling out the pinnacle program.. ?

We dont get any error codes, nothing at all?


Lets try this as a test.


Please press the windows key on your keyboard , hold it down, and press R

type in msconfig and press enter.

on the very top tab,on the right section, click on startup, then on the bottom click disable all..

then click apply, then click ok.. Now.. restart the computer..

Once restarted, start Pinnacle.. And then try to load just the non working project file again..

What happens?
Customer: replied 1 year ago.

Dustin,


 


Sorry it took so long to get back to you on this. I was a bit afraid to try this approach because I didn't know if I could disable everything and then later re-enable them.


 


Anyway, we finally just re-created the video from scratch.


 


I REALLY appreciate your efforts on this. I think it was just too hard a problem to solve unless you had internal knowledge of how Pinnacle works. Or maybe something just got corrupted. Who knows? But thanks for trying. It was worth the money.


Brian

Expert:  Dustin replied 1 year ago.
We can disable, and then enable everything just as easy.

If you dont want to continue further I understand.. Before you go, could you click one of the rating icons below, and then click submit.

Right now the rating I have on this on my work record is a zero..

Thanks Again Brian, and happy holidays to you and yours.

Dustin S.
Dustin, Computer Support Specialist
Category: Computer
Satisfied Customers: 9910
Experience: Worked With The US Army as A Network Switching Systems Operator/Controller
Dustin and 13 other Computer Specialists are ready to help you

JustAnswer in the News:

 
 
 
Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.
 
 
 

What Customers are Saying:

 
 
 
  • My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed. One Happy Customer New York
< Last | Next >
  • My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed. One Happy Customer New York
  • I am very happy with my very fast response. Eric is very knowledgeable in the subject area. Thank you! RP Austin, TX
  • Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill Bill M. Schenectady, New York
  • The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you! Frank Canada
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C. Freshfield, Liverpool, UK
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex Los Angeles, CA
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP Hesperia, CA
 
 
 

Meet The Experts:

 
 
 
  • Andy

    Computer Consultant

    Satisfied Customers:

    5311
    11yr exp, Comp Engg, Internet expert, Web developer, SEO
< Last | Next >
  • http://ww2.justanswer.com/uploads/EN/Engineer1010/2012-6-9_132423_jaj12a.64x64.jpg Andy's Avatar

    Andy

    Computer Consultant

    Satisfied Customers:

    5311
    11yr exp, Comp Engg, Internet expert, Web developer, SEO
  • http://ww2.justanswer.com/uploads/BA/barrenrock/2011-10-19_215925_JamesJAFinal.64x64.jpg James's Avatar

    James

    Sr. Computer Support Expert

    Satisfied Customers:

    8376
    20 years of experience building, fixing and servicing PCs and operating systems.
  • http://ww2.justanswer.com/uploads/zeyank/2009-09-26_154244_P8110079.png Ryan H.'s Avatar

    Ryan H.

    Computer Support Specialist

    Satisfied Customers:

    1741
    A+ Certified Technician - 10 Years experience working with all types of computer systems.
  • http://ww2.justanswer.com/uploads/JA/jadedangel57/2011-11-8_193134_janenewsm.64x64.jpg Jane Lefler's Avatar

    Jane Lefler

    Sr Prog Analyst / Technician

    Satisfied Customers:

    0
    Computer Programmer / Technician/ Consultant 16+ years
  • http://ww2.justanswer.com/uploads/RO/robmpreston/2013-9-23_233814_mijiFZm.64x64.jpg RPI Solutions's Avatar

    RPI Solutions

    Support Specialist

    Satisfied Customers:

    3476
    5+ Years in IT, BS in Computer Science
  • http://ww2.justanswer.com/uploads/BA/barunrath/2012-7-5_201954_Profilepic2.64x64.jpg B. Rath's Avatar

    B. Rath

    Computer Support Specialist

    Satisfied Customers:

    8671
    Certified Computer/Networking Support Specialist.
  • http://ww2.justanswer.com/uploads/FS/fszcze/2012-6-18_181848_500test.64x64.jpg Frederick S.'s Avatar

    Frederick S.

    Computer Specialist

    Satisfied Customers:

    7240
    Computer technician and founder of a home PC repair company.