For Eric M
Thank you. First I will check if I have CC cleaner, then go to IObit. Will let you know results
OK. I do not have CC Cleaner. When I go to the IOBit URL you've given me, It forces me to download "Free Download Manager". I have done this. Now what?
WHERE ARE YOU?
I followed your suggestion. . I get the setup file, but it refuses to completely install. What next?
It just asks me to wait. I waited for 3/4 of an hour, and it failed to complete. I did this twice.
Please back up your files you want to keep to a USB / flash drive, then do full disk check:
Open My Computer
Right-click the C: drive, and then click Properties.
Click the Tools tab, and then, under Error-checking, click Check now. Then check both boxes and click on Start, and confirm, then restart the computer, then the disk will checked automatically; this can take long, up to an hour or more.
Thank you. Computer was unbearably slow, then the screen froze. so I've restarted and will foll your suggestions and let you know
for Eric M
Ran check disk. laptop appears to be ok. thank you