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Santonu
Santonu, Computer Support Specialist
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Experience:  Diploma in Hardware
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HP slate 500 question. I forgot password XXXXX need to reset.

Customer Question

HP slate 500 question. I forgot password XXXXX need to reset. I do not need any of the data on the slate and would like it back to factory mode.
Submitted: 1 year ago.
Category: Computer
Expert:  Viet - Computer Tech replied 1 year ago.

Viet - Computer Tech :

Hi, I will assist with this issue.

Viet - Computer Tech :

Does it have windows 7?

Viet - Computer Tech :

Can you turn off the hp slate, then connect a USB keyboard to the hp slate, then turn it back on, then press the key F11 when the computer logo (or the first thing) appears on the screen in order to do a factory restore?

Viet - Computer Tech :

If that does not work, do you have the windows disk or recovery/restore disk? Do you have an external USB cd/dvd drive?

Viet - Computer Tech :

Please let me know. Thank you,

Customer :

Yes it has windows 7, I will try the off and F11 step and get back to you in a few.

Viet - Computer Tech :

ok, thank you.

Customer :

Does not seem to be working

Viet - Computer Tech :

Sorry, what happens when you do the F11 key method? Do you have the windows disk or recovery/restore disk? Do you have an external USB cd/dvd drive?

Customer :

nothing seems to happen with the F11, it seems like the slate is not reading the keyboard until it gets to the password XXXXX

Customer :

As for the disk, I have them, but do not have a external USB dvd drive

Viet - Computer Tech :

When you power up the slate, does it show any option at the first screen?

Viet - Computer Tech :

Are you able to go to bios/setup menu?

Customer :

hp and the press [-] ket for start menu at bottom left

Customer :

I dont know how to get to the bias/setup menu

Viet - Computer Tech :

can you press that ?

Customer :

I did something and now we are at startup repair...should I try to stop that or does that mean I might have gotten someplace...

Viet - Computer Tech :

What are all the options?

Customer :

It is now asking if I want to restore the computer using system restore///

Customer :

/// was no typo

Viet - Computer Tech :

Is there any other option?

Customer :

nope

Viet - Computer Tech :

ok restore

Customer :

screen locked and will not let me....ugh

Viet - Computer Tech :

sorry, try to press whatever it says

Customer :

so it will not respond to the keyboard, I am trying the touch screen now

Viet - Computer Tech :

ok

Customer :

nothing, restart?

Viet - Computer Tech :

ok, please try

Viet - Computer Tech :

Try F10 key

Viet - Computer Tech :

Try other USB port

Customer :

working on it

Viet - Computer Tech :

ok

Customer :

so it keeps taking me to the password XXXXX and not responding to the f11, f8 or [-]

Viet - Computer Tech :

Sorry, I'm not sure why any option does not work, but let me open your issue to other Professionals. Thank you,

Viet - Computer Tech :

Please do not wait; you will get an email/reply when there is an answer. Thank you,

Customer :

Got it,

Expert:  Santonu replied 1 year ago.

Hello,

It appears that the system do not have a recovery partition, the only way to restore the system would be to use the recovery discs or operating system disc. Since you do not have any external USB CD/DVD drives, you can try the following options:

Option A
If you have a USB flash drive, then you can create a password XXXXX disc from your working computer, connect the flash drive to HP slate, try to boot from it and then reset your forgotten password. The steps to create a bootable flash drive is as follows

1 On your working computer, download ISO image file for UBCD from the following link
http://www.ultimatebootcd.com/download.html

If you are unable to download the ISO image file from the above link, use the following link
http://tinyurl.com/6h5cd9y


2 Once the ISO file is downloaded, use the following guide to create a bootable flash drive
http://www.pendrivelinux.com/install-and-boot-ultimate-boot-cd-ubcd-from-a-usb-device/



3 Now connect the flash drive to HP slate. Turn it on and press - (volume down) button to to enter bios setup. Press + button to select System Configuration, press Home.

 

Then goto Boot Options-> Boot Order. You will need to select your flash drive from the list of available devices using "+" and "-" buttons. To confirm your selection, press "home" button at the top of the device.

Once changes are made, press Ctrl+alt+del (security) button at the top of slate, select Exit saving changes, press Home

(volume up/down keys will act as arrow keys, home key will act as Enter)


Once it start from the USB flash drive you will see the following menu

graphic

4 Goto Parted Magic (using +, - button), press Home

5 Once parted magic starts, try to run PCLoginNow

graphic

The following link will provide a step by step guide on how to use PCLoginNow to reset password
http://www.pcloginnow.com/loginnow_guide.html



Option B

Check the discs you received with your HP Slate. You probably have a Windows 7 installation disc. If so, you can create a USB flash drive from your working computer from which you can install a fresh copy of Windows on HP slate. The following guide will descrive how to setup the flash drive

http://www.thinkcomputers.org/install-windows-7-from-a-usb-flash-drive/

http://www.maximumpc.com/article/howtos/how_to_install_windows_7_beta_a_usb_key?page=0,0

Then connect the flash drive to HP slate, try to boot from it. Once it boots from flash drive, Windows setup will begin. And then re-install Windows


Option C

You can get a USB flash drive with automated system recovery from HP and use that flash drive to restore the system to factory defaults. For more information on this, please check the following link

http://thankjosh.blogspot.in/2011/04/hp-slate-500.html


Thanks

 

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