Thank you for using JustAnswer.com my name is XXXXX XXXXX I am going to assist you today
What model of Mach speed android tablet do you have? The Eclipse or maybe the Trio?
trio 7c 2.3
Ok the Mach Speed Trio Stealth Pro 7c?
it just says trio android 7c 2.3 nothing about stealth. i put a password XXXXX the unit and have never been able to use it.
Ok one moment while I pull up your tablets information
To factory reset your device you turn the tablet completely off
ok it is off
Then hold the volume down button and press the power button while continuing to hold volume down
If the volume button that you hold doesn't work power off the device and hold the other volume button and press the power button
ok i am
you should get two icons on your screen
Use the volume buttons to move between the two icons
and select reset
This is the standard way to reset most android devices including Mach Speed tablets
i get a penguin in the upper left corner but no other icon
And when you see the penguin what else happends
it doesnt boot any further it just has a penguin?
yes and then the penguin goes off
and boots into android?
or the screen goes black
And now press the power button
and restart the device
i still do not get anything but the penguin
What happened to the tablet that you want to factory reset it?
i put a password XXXXX the unit when i got it and then i could never the password XXXXX again
I am waiting for the support manual to finish downloading from triomp3.com the website is extremely slow
Apparently they had some Black Friday deal on their tablets
when i called mach-speed their support was not very knowledable
Its a knock off company
They copy other devices
Your tablet is a copy of the LY-F1 from china
that is why i thought there ought to be a way to reset this
I am still looking and waiting for this service manual to download
half the pages on their website dont even seem to load
Wow their site is a joke
Its just a wordpress site thrown up on the internet
i'm going to have to leave for home. i can check back in an hour.
Well I just checked all the documentation they provide and the clone info
If the factory reset doesn't work using the volume down + power something is wrong with the device
And Machspeed doesn't support resetting the device
They also say if you set a password XXXXX don't remember it they wont assist you in any way
Their phone number is XXXXX Oklahoma
ok well we tried thanks
sorry about your device
Check out xda-developers.com
someone there might be able to show you how to unlock your device using custom firmware