How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Techie_Ben Your Own Question

Techie_Ben, Software Engineer
Category: Computer
Satisfied Customers: 1773
Experience:  Software Engineer and Support Professional
Type Your Computer Question Here...
Techie_Ben is online now
A new question is answered every 9 seconds

I think I am being hacked when trying to shut down it said

This answer was rated:

I think I am being hacked when trying to shut down it said i could not shut down because a mexican mans name was was working int he background

Techie_Ben :

Hello. Thank you for the question. It seems like there may be another user created and connected to your machine. If you are able to do a remote session with me I can find out more about what's going on and configure your machine to prevent this kind of activity going forward. Please let me know once you're there and we can start working on this.


I am not a computer genius I am 60 and I have a laptop connected to Hughes Net. But yes please help me if you can.

Techie_Ben :

Yes, no problem. If you click here we can connect so I can see your screen and have a closer look at the machine.

Techie_Ben :

Any luck joining? I don't see you in the remote session yet.

Techie_Ben and 9 other Computer Specialists are ready to help you