Hello. Thank you for the question. Which logon password XXXXX you need in order to get your machine working?
Are you able to log in to the computer?
we cannot log in at all
To the computer?
Or to the router
yes, to the computer
Ok. Calling the manufacturer will not help much as they cannot reset the password XXXXX you.
Do you have a CD burner on the computer you are using now?
Ok. There is an online service that allows you to create a CD to boot the computer with that you have forgotten the password XXXXX
You can then upload the file to the service and it will decrypt the password.
what is it?
Yes, the site is www.loginrecovery.com and is the only way to recover your password XXXXX having to re-install Windows and lose all your data.
and will I be able to do that if the ip address is corrupted
Yes, you can always use it to recover the Windows password, despite any issues with the machine itself
and will that then allow me to release the ip address?
It will allow you to log in to Windows with the right password
Once you do that, you can try and renew/release the IP from the command line.
how can I reinstall windows if I don't care about the data on the machine. There is nothing but my grandson's school work from 2 years ago.
Do you have the Windows installation CD/DVD handy?
I couldn't find one.
would it have come with the emachine?
Sometimes, but other times you have to call the manufacturer to request the physical disk
Ok, thanks. now am I obligated to a monthly membership or is the $38 a one time charge?
Customer service would be best to answer that question because I am not sure which option you selected when you entered the site. You can call them at 1.888.862.9212 to cancel the membership if you did sign up for it.
thank you very much. You have been a great help. Wish me luck
You are very welcome. Good luck! :)