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Techie_Ben
Techie_Ben, Software Engineer
Category: Computer
Satisfied Customers: 1773
Experience:  Software Engineer and Support Professional
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Some of my letter keys are not responding or are locked and

This answer was rated:

Some of my letter keys are not responding or are locked and a FN key pops up, I.e. F4

Techie_Ben :

Hello. Thank you for the question. Can you tell me some of the keys on the keyboard that are not working?

Customer:

The letter 'a', 'e' - a display configuration pops up

Techie_Ben :

What window comes up when you do that?

Customer:

Display configuration

Techie_Ben :

Did you remove all the keys on the keyboard when you cleaned them?

Customer:

No, did not touch any keys, just used the small nozzle to clean the keyboard

Techie_Ben :

What kind of laptop do you have?

Techie_Ben :

It sounds like one of the keys might be stuck down and will need to be removed and cleaned more thoroughly

Customer:

Toshiba p845-s4200

Techie_Ben :

How old is the laptop?

Customer:

Keys: a,x,c,v, are not responding as well. When I press E the F4 pops up

Customer:

Bought it September 8, 2012 and hardly used it.

Techie_Ben :

I figured it was newer...I really would suggest taking it back and exchanging it with a different model as that model has known issues with the keyboard like you are describing that cannot be repaired.

Customer:

Press the letter 'o' and the wireless function key pops up

Customer:

Will do, thank you

Techie_Ben :

You are very welcome.

Techie_Ben :

Please rate my question using one of the faces below, or let me know if there is something I can do to assist further. Thanks again,

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