Thank you for the question. I will be more than happy to assist.
If you've installed Google Chrome, you can always uninstall it and go back to either Internet Explorer, which is still installed on your machine, or download FireFox.
If you'd like, we can try a remote session and I can set it up or walk you through it.
I've always had Google and like it--I can ask questions and get great answers through Google. It helps in my genealogy research, too. Can I go back to the older version of Google or is Chrome the only version I can get now?
No, you are not stuck with Chrome now that it has been installed.
If I uninstall it, will I automatically go back to the old version?
Yes, uninstalling it will allow you to use the same method as you had in the past.
My main objective is to get the toolbar and my favorites option back.
Ok, want to start up a remote session and I can show you how to do that?
Ok, give me one minute and I will send you a link to click
Ok, click here please
What's happening? The joining page just kept going around and around. Am I supposed to do something?
I am not able to see the screen yet. Does it say that it is still connecting?
I finally cancelled it and came back here. Did I screw up anything? Nothing was happening.
Should I hit click here again?
Yes, please try it once more. If it doesn't work, I can try and guide you through the chat.
I think the remote session is not going to work. If you're back, let's work here.
Ok. Is it simply a matter of uninstalling Google Chrome?
You may not even need to. Click Start, and type iexplore and then press enter.
I'm sorry -- where?
The Start button is the round button with the Microsoft logo on the bottom left corner of your screen.
Gotcha--but where to type it? Under search?
Yes, the box just above the button once you click it
It worked! Thank you--thank you--thank you!!! Have a nice Thanksgiving, Ben.
You are very welcome, same to you! :)