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Viet - Computer Tech
Viet - Computer Tech, Computer Support Specialist
Category: Computer
Satisfied Customers: 36802
Experience:  Ten years of computer support. Microsoft MCP & CompTIA A+ certifications. Windows 10 8 7 Vista XP etc.
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I cannot figure out how to get snap.do off my computer?

This answer was rated:

I cannot figure out how to get snap.do off my computer?

Viet - Computer Tech :

Hi,

Viet - Computer Tech :

Please click on the 3-bar (or wrench) icon at the top right corner in Chrome, then click on Settings.

Viet - Computer Tech :

, then click on Set pages , then move the mouse to the bad item if it's there, then click on the x icon on the right of it (it will appear)

Viet - Computer Tech :

, then click OK.

Viet - Computer Tech :

Then under the Search option, set to Google search engine if it's not.

Viet - Computer Tech :

, then click on Extensions option near the top left, then click on the Trash icon on the right of the bad item if it's there to remove it.

Viet - Computer Tech :

, then check.

Viet - Computer Tech :

Please let me know. Thank you,

Customer:

I didn't see anything anywhere about snap do?

Viet - Computer Tech :

Let me do a screen sharing session, so I can check/fix this issue directly for you.

Customer:

I didn't see anything that said set pages either.

Customer:

ok

Viet - Computer Tech :

Please click on the website below and allow the remote program to run:
http://67.192.95.188:8040/?Session=a28c4303-f504-4d45-a471-429d90e10811&SUPPORT=JAVAW

Customer:

Is my anti-virus keeping you from joining?

Viet - Computer Tech :

it could be, please allow it, and/or disable your antivirus program temporarily

Customer:

I have firewall and anti virus disabled.

Viet - Computer Tech :

Click on the website below again, then allow it to run, try any option it gives you as needed:
e

Customer:

ok

Viet - Computer Tech :

ok, thanks.

Customer:

How long should i give each option?

Viet - Computer Tech :

a couple of minutes.

Customer:

I am supposed to push save when prompted?

Viet - Computer Tech :

push on Run

Viet - Computer Tech :

And/or save, then open/run

Customer:

There is a box coming up that says "save as"

Viet - Computer Tech :

then save as, then open it

Viet - Computer Tech :

got it

Customer:

Thanks again!

Viet - Computer Tech :

You're welcome. Please click on Submit.

Viet - Computer Tech :

and confirm OK.

Viet - Computer Tech and 6 other Computer Specialists are ready to help you