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No, I didn't do a complete reinstall, I accidentally stumbled accross a notice that said "restore all files" and to click on the date I wanted to restore them to. The date options they gave me went all the way back to July 23 which is the date of the crash. I clicked on it and everything came back except for PS 6.0. By the way when I say crash I'm not sure if thats the right word. Some of my files and programs remained and were unaffected others were gone.
"The following error occured while attempting to verify the maximum number of users allowed by the program."
"Error Number 5"
Access is denied.
"Please write this error down, and refer to the trouble shooting guide for this product."
I can not locate the installation CD for PS 6.0.
I could not find USRLRES.DLL in a search but i searched for Print Shop 6.0 and found this:
Print Shop 6.0 Deluxe restore
Print Shop 6.0 Deluxe
The Print Shop 6.0 Deluxe
Uninstall The Print Shop 6.0 Deluxe
Found it! There are 3 results from the search, all start with:
usrlres.dll C:\The Print Shop Products\The Print Shop 6.0 Deluxe\
then the 3 endings are
Press Writer 2.0
The Print Shop 6.0
Web Site Designer 1.0
I could not find it in the program files. Search took a long time.
Hopefully this is my last question. When i go to reinstall the program the only option it gives me is to remove all components of this program. Do I do this before reinstalling it?
Please be sure to rate my answer with 3 or more stars/faces if this helped. Keep me posted with your results so that I can help you further. If you have further question, please DO NOT rate my answer with 1-2 stars/faces. Instead, please reply to me so that I can help you further.Best regards,Jess
Hello again Jess. You might be gone home for the night. If so, I'll contact you tomorrow.
All my files were restored, hundreds of them, but I can't open them. They all say its not a valid bitmap file if I try to open them in "Paint". Also I'm still getting "access denied" on Print Shop 6.0 as well as individual files if I try to open them with "open".