Thank you for the question. Do you have iPhoto installed on your iMac?
Hello, are you there?
You do not have iPhoto installed?
Ok, then in that case you can use the Preview app to import the photos.
Make sure the camera is turned on while connected to your computer, then open Preview.
To open preview, click the magnifying glass on the top right corner of your screen, and type Preview, then click Preview to open it.
Once Preview is open, click File -> Import from Camera
Are you still there?
How far did you get with the instructions, did you have a problem?
yes couldn't find Import from camera
Did you click the File menu at the top left corner of the screen after opening Preview?
We can do a remote session where I can see your screen if that does not work
Ok, I will send you a link so we can start that
The pictures are all available on your desktop in the "My Pictures" folder for you to access
I see that you rated "Bad Service" before, but that was before we got the pictures imported. Can you please change your rating?