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Techie_Ben
Techie_Ben, Software Engineer
Category: Computer
Satisfied Customers: 1617
Experience:  Software Engineer and Support Professional
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I am trying to activate google hangout and have a video conference

Resolved Question:

I am trying to activate google hangout and have a video conference with someone and I can't do it. Can someone walk me through it?
Submitted: 1 year ago.
Category: Computer
Expert:  Techie_Ben replied 1 year ago.

Techie_Ben :

Thank you for the question. Can you please tell me which version of OSX you are using? You can check this by clicking the Apple Logo on the top left corner of your screen and selecting "About This Mac". It should show you the version number towards the top of the screen.


 

Customer:

10.7.4

Techie_Ben :

Ok, can we have a remote session so I can see your screen as you try to join the hangout?


 

Customer:

Yes, but it is a different computer than this one.

Techie_Ben :

Ok, if I give you a link can you use it on the other computer?


 

Customer:

I believe so.

Techie_Ben :

Ok, this is the link you need to enter on the other computer


 

Techie_Ben :

http://67.192.95.188:8040/?Session=d1e4bded-f673-4e7d-a644-8dcd310ff240&SUPPORT=JAVAW


 

Techie_Ben :

Exactly as it is above, enter that in your browser


 

Customer:

I entered it and checked it 3 times and shows error. GetGuestSessionInfo failed

Techie_Ben :

Are you able to copy the link in to an email and send it to yourself, then use that link on the other computer?


 

Techie_Ben :

There is plenty of room for error if you are entering it manually, as well as the uppercase/lowercase sensitivity


 

Customer:

I'll try that.

Customer:

Did it. Now it is asking me what application to open with.

Techie_Ben :

You should just be able to open the application. Otherwise, you'll need to install Java.


 

Customer:

Not opening.

Techie_Ben :

Ok, so you'll need to go to this page then and install Java. That may likely solve the issue you're having with Hangout too


 

Techie_Ben :

http://support.apple.com/downloads/#java


 

Customer:

Says java for mac osx 10.5 update 4 cannot be installed on this disk. This software can only be installed on Mac osx Leopard.

Techie_Ben :

I'm not sure why it brought you to that download, can you try this one:


 

Techie_Ben :

http://support.apple.com/kb/DL1572


 

Customer:

Installation successful

Techie_Ben :

Ok, great. Can you try the screen sharing link again?


 

Techie_Ben :

It should try to launch the file using Java this time


 

Customer:

It had a download error. Then when I clicked out of it I have a screen showing a small gray box saying joining your session with a circle in continuous motion.

Techie_Ben :

Ok, that's typically what we see when connecting. But I do not see your screen yet.


 

Customer:

It also asks the question, having trouble joinin? Click to try another option.

Techie_Ben :

Yes, click there and it will try to connect again


 

Customer:

It says it will connect with Java, but then I clicked ok it said I need to download Java environment.

Customer:

Now it says trying option 2 Java Web start.

Techie_Ben :

Ok


 

Customer:

Still trying to connect and circling

Customer:

Should it take this long?

Techie_Ben :

Sometimes it tries up to 4 methods of connecting before it connects successfully


 

Customer:

Should I click on try another option?

Techie_Ben :

Yes


 

Techie_Ben :

Try each option for about a minute


 

Techie_Ben :

You may only have 2 left


 

Customer:

It is on option 3 Java Web Start Bootstrap

Customer:

Should I try the next one?

Techie_Ben :

Yes, please


 

Customer:

Says download error. Try saving to disk first and then opening.

Techie_Ben :

Can you try that then, when you click the link save the file instead of opening it?


 

Customer:

Got out of that screen and says trying option 1 Net ClickOnce Direct

Techie_Ben :

Or you can just try the hangout again to see if installing Java made things better


 

Customer:

Trying hangout and not any better.

Techie_Ben :

Can you restart that machine now that Java has been installed and try either the hangout or remote session again?


 

Customer:

Ok, I found a page that I had to click on the installation of hangout. Now it seems to be working.

Techie_Ben :

Ok, very good.


 

Customer:

Do I need to rate you now?

Techie_Ben :

Yes please


 

Techie_Ben, Software Engineer
Category: Computer
Satisfied Customers: 1617
Experience: Software Engineer and Support Professional
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