Hi thereWhat is the model number of your Lenovo?JACUSTOMER-7gq49o9x- : Where do I find itjctservice :Actually, we may not need it, so for now, lets proceed with out it. Most levovos will be the sameSo you want your Lenovo back to the way it came when new, correct?JACUSTOMER-7gq49o9x- : Yes. It's a little olderjctservice :OK, and you understand this will erase everything on your computer, right?JACUSTOMER-7gq49o9x- : Yes! But what is everythingjctservice :all your files, pictures, etc.just your files stored on the computerJACUSTOMER-7gq49o9x- : Ok. Will it be able to get online?If so, lets do it! Thanksjctservice :Great... you are on a different computer chatting, rightJACUSTOMER-7gq49o9x- : I am on my ipadjctservice :And yes, after the process, you will still be able to get online -- you will have to re-connect to your wireless network if you use wirelessOn the Lenovo, turn it completely offJACUSTOMER-7gq49o9x- : Donejctservice :ok, press the power button, and immediately begin repeatedly pressing F11 keyThat should bring up recover mode, and you should see 'windows is loading file"the screen will briefly flash "launching the recovery utility" at the very bottombefore the windows is loading files messageonce you see "launching recover" or "windows is loading files" you no longer need to press F11JACUSTOMER-7gq49o9x- : It says welcome to think vantage rescue and recovery. I have to either push quick restore, full restore or rescue files, which one do I do?jctservice :You will want a Full RestoreThe process will take a little while to complete once startedJACUSTOMER-7gq49o9x- : Okjctservice :Still restoring?JACUSTOMER-7gq49o9x- : Yes A little longer I thinkjctservice :Restore Complete?JACUSTOMER-7gq49o9x- : Thank you!!! You were a great help, and I didn't lose anything, I just rebooted from a last save point. And I didn't even know! So thanks again!!!jctservice :If you have any further questions, please feel free to let me know.Thanks for using JustAnswer and have a great day!
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